"Fantastic job"

Two workers turned up early and got stuck into the job. Considering what they had to do (conversion) it was carried out with the minimum of fuss. They were very respectful and cleaned up after themselves and finished the job in a day which was fantastic. We have had a follow up call to ensure everything is working ok. Would definitely recommend without hesitation.

"Joker's of a company"

My family recieved a terrible service from this company from start to not even finished now. To start with the man who gave us our quotation wasn't very professional. Followed by installation team who can't bring a job together and kept calling to change installation date. Making us loose time from work. The best were the gang of cowboy's they sent to fit the boiler which wasn't cheap. Upon my arrival back home from work as l couldn't loose anymore time from work. I was met by three men not boiler plan employees but sub contractors. To be told they were sorry they had to leave me with a leak on my newly installed boiler. I wasn't happy so told them I would be reporting this. They left leaving me which I later found out was three leaks one which they had taped up (joke). I had to clean all the carpet as the had dripped some sort of filthy radiator water all over the landing. The next day a boiler plan employee came called Tom fantastic Man. Put the cowboys issues right. Only for me to find when the cowboys removed my old boiler they scratched my new front door. I'm still left with this on going issue has they have said that I need to let the cowboys they sent in resolve this. Best joke of all they couldn't fit the boiler properly why would I let them loose on my door. 😂😂😂. I was steered to this company via domestic and general this was the worst dessision we made. My advice go with someone you know and trust. These people are not fit for purpose. My issue started 30/7/21 they took two weeks to sort fitting I'm still left with scaffolding. And my door to this day. 17/8/21. After care a minus score.

"We were very pleased with the…"

We were very pleased with the installation. Tom Watson was a very pleasant man who who worked with us throughout. We would have no problem in highly recommend him to anyone thinking of having work done. He came on time and worked well cleaning up as he went along . Thank you
Carol and David Blackwell

"Aaron was amazing!!"

Aaron was amazing!!! Friendly, knowledgeable fast and efficient a great ambassador for boiler plan
I couldn’t have asked for a better engineer.. top class

"Excellent service, boiler and price!"

Excellent service and excellent boiler all for a great price. The person who came to do the quote was brilliant; no hard sell just professional and polite. The men who did the installation were polite, promt and left everything tidy.

"I booked an online boiler replacement…"

I booked an online boiler replacement and was quoted £2391 for a Worcester boiler. I paid £100 deposit.
I later received a phone call that the cost will actually be £2691. I had an argument with different people in the team and now fighting for my £100 deposit refund I paid in advance.
Worst thing is I didn't even get an email receipt after completing the purchase on their website. So I only have my credit card statement at the minute as a proof.
Really disappointed!!!

They should respect the binding agreement and don't leave there website in a broken state where its giving misleading quotes.

"Came install didn’t complete the job"

Came install didn’t complete the job , drilled straight through wall but didn’t tell me.into next room .Had to chase up Electrian to wire up boiler as the 1st fitter couldn’t do it!

"TOTAL SCAM EVERYONE."

TOTAL SCAM EVERYONE.
I HAVE BEEN LEFT WITH TWO FULL TANKS OF WATER IN THE LOFT - DISCONNECTED THAT HAVE LEAKED THROUGHT THE CAVITY WALLS OF FIRST AND GROUND FLOOR OVER NIGHT BECAUSE OF THE STUPIDTY AND incompetence of their engineer.

Reported the fault and the several unfinished jobs (agreed by written statement with them prior to the job commencing) with the office first, then the area manager Lee Wright and ultimately with the finance director Chris Alete (love his power) and they all were very patronising and condescending, gave me lots of political speeches, promising this and that and after the first installation took place – Nov 2018 – and after asking the last time I have asked for these jobs to be completed (Nov 2020) I am still waiting for the job to be done.

They are a bunch of cowboys, they caused the following damages:

1- Water damp treatment on the walls from the loft all the way down to the ground floor.
2- Downstairs landing, living room and dinner room ceilings to be treated for water leakage and then re-painted.
3- Exposed copper pipes left in the garage which should have been insulated that have started to corrode after few months only
4- Damages for over £1,000 to personal belonging in the garage caused by the water leaks from the actual boiler left untreated overnight by the idiot sent to replace the boiler.
5- Over ten electric toys damaged beyond repair again caused by the water leak in the garage.

Guess what the only cared about, their bloody satisfactory sheet so that they could brush this negligence under the carpet as clearly, they used to and claim another job done for their own stats, absolutely pathetic, incompetent, unprofessional, skills less and without any concerns and respect for people homes and belongings.
Job carried out without and due diligence or any knowledge relating to any aspects of the job, from basic plumbing to welding, from respecting people property to dispose of any materials that was thrown on my lawn for days; the engineer that came to my house to install – so they say – the new boiler used his own pals to come and collect some copper pipes and the water cylinder he removed so that they could sell it on the side to make extra money.

Absolutely con artists.

"Very pleased with the service"

Very pleased with the service. Aaron was great. He went above and beyond to get the job done and is an asset to boiler plan.

Thanks for everything.

"Very Impressed"

Unfortunately the survey did not go to plan because the surveyor was unable to attend, so we were asked to send photos. However, the photos did not give the full picture so there were a couple of problems encountered on the installation day. However Tim the engineer was absolutely brilliant and it was clear that he knew exactly what to do. We were going from a normal boiler to a combi boiler so there was a lot of work involved having to take out the old tanks from the loft and the hot water cylinder and all of the associated pipe work etc. They arrived promptly at 8am on a Saturday morning and they were all finished and cleared away by 3pm.
We were very impressed and would highly recommend them.