"No customer support"

I have been using TC to accept online payments from Renters for over a year. This month, my renters are being told that their Landlord (me) is not able to accept payments online. When I contacted TC to ask them what the problem is they said "We don't know. We have messaged Stripe to see what the problem is". I don't know what changed, or why, but the entire reason I use TC is so my renters can pay online and suddenly that doesn't work anymore and no one at TC cares.

"Complicated software, too expensive. Avoid!"

This used to be a free service. Then they got rid of the free level and forced you into an expensive paid monthly plan. They will hold your data hostage and force you to pay to keep access. Want to cancel? They will delete all your data and your account. Horrible business practice. Avoid if you can.

"Exceptional Service from the Help Desk!"

I recently had an excellent experience with TenantCloud, and I want to especially commend Monica from the Help Desk for her stellar service. Although she wasn't initially 100% certain about the easiest resolution for my issue, she went the extra mile by consulting with her team lead. She promptly called me back with an update, confirming that her initial suggestion was indeed the best way forward. I truly appreciate Monica's dedication and willingness to ensure the most efficient solution to my concern. TenantCloud's outstanding support, exemplified by professionals like Monica, has solidified my trust in their services. Highly recommend!

"Great proudct Great Service!"

I've been using this product for over 7 years. This application has been a life saver for managing my portfolio of rentals. (15+) The customer service is always top-notch and provides timely support for any issue or responses to any question. I've personally seen the enhancments they've made over the years. With each upgrade they continue to stay ahead of their competitors. I'm completely satisfied with this product

"My experience has been nothing short of excellent"

I have been using tenantcloud and my experience has been nothing short of excellent, they provides an incredibly user-friendly interface.The financial tracking and reporting tools are robust. I can easily monitor rent payments, expenses, and generate insightful reports.

"I've been using tenantcloud for 4 years"

I've been using tenantcloud for a number of years across multiple investment properties and their UI is very easy and simple to use. I will continue adding properties to my portfolio and continue to use tenantcloud as it allows for seamless integration.

"This is my first time having a rental."

This is my first time having a rental property. This software has made it much easier. Everything is easy to setup. When you have a question the support is very responsive. Highly recommend!

"Very User Friendly and Robust with features"

TenantCloud offers much of what most more expensive platforms offer. It is very user friendly and most valuable to me is online payments. Renters can pay with credit card or ACH.

"Tenant Cloud Saves Us Time and Has Improved Our Recordkeeping."

We have been using Tenant Cloud for a few years.
It has been very helpful with communicating, organizing, and recording activity with our tenants. The online payment system saves us time with recording payments and going to the bank. When we had a problem or concern with an issue, their support has been both timely and helpful.

"I'm not happy that when changes are…"

I'm not happy that when changes are made without being notified before hand. I do not like that I can not correct the formatting of the tenant statement. The event is not date specific.