"Incredible platform"

This platform has been everything I could ever need. When I’m unsure about something, or lost, the help team is absolutely incredible. I can navigate the site easily as a landlord, and am able to manage my properties with ease!

"It works but then it doesn't"

It works but then it doesn't. There are a lot of unresolved bugs and issues that they say they are working on but they never get fixed. I've been using the software two years now and haven't seen a single improvement. They've only ever increased the monthly price and fees for payments and credit checks.
I bring this stuff up and they blow me off with a canned response. Pass on this one. It's dieing a slow death. They're just milking it's final pennies and making zero investment in improvements or known issues.

"I signed up to pay my rent and got…"

I signed up to pay my rent and got confirmation so I could do AutoPay. Then my landlord calls and no rent received 14 days later go into tenant cloud and shows no account. I don’t inderstand why you reveal and have access to all bank accounts cds everything financial from my bank. This is not right. What happens to signing up and verifying bank account for rent and not giving tenant cloud everything financial. I have Aplus credit score no defaults. I will have to write check every month making more work for my landlord.

"Several technical Issues"

The system may be user friendly, however it’s very evident this is a small group of people managing this startup. I left DoorLoop in hopes of having a better experience, however I may as well have remained at DoorLoop. I used the tenant cloud trial to test out the functionality and was unable to do so. My company was verified to receive payments, then it wasn’t, then it was verified again, and then it wasn’t. I never really received any help with the issue rather they required me to submit a chat ticket and I did so several times but still did not receive the assistance I needed. So I canceled. A big waste of time.

"Totally Satisfied"

I'm totally satisfied with the software. It automates the job I was doing manually and saves me time for a reasonable price. Plus support is always eager to help. I'd recommend it to beginners and small landlords.

"Great Platform at Reasonable Price"

I've been using TC for three years and have really enjoyed the experience. They are regularly making product enhancements and meeting the needs of their clients. There are various items that could be enhanced, but I believe that's to be expected with any property management site. They are very reasonably priced for all of the features that are offered.

"Smooth marketing and move in"

The marketing process and move in process is easy and straightforward for tenants to use.

"Good features but growing"

We lost features when you changed products and when you moved to Stripe communication and change management was lacking. For the price there are good features and easy to you. It would be great to have some market analysis added to properties, tying checking account information to TC (so it could record transactions) and tied to mortgages to record outstanding balances.

"4 year user says tenantcloud is great!"

We have been using Tenantcloud since 2019. Our favorite feature is that it allows a smooth online experience for our tenants to apply, pay, sign, and do everything they need to do without the hassle of mail or checks. It gives us an easy way to set up recurring transactions and to bill our tenants for various fees. While there have been bugs or questions a few times, the helpdesk has been very responsive.

"The platform solves problems"

Tenant Cloud came into my life at a time where I needed a niche product. There were some alternative platforms however Tenant Cloud product offering was pretty much just as robust with a cost that was more flexible to meet my needs. We are a small business with three locations and roughly 35 units (Retail & Apartments). Whenever their is a hiccup, Tenant Cloud support team are there to help in a jiffy. That alone is worth their weight in gold. As we all know...the world of property management moves fast. We have tenants who are our clients...who are relying on speed and efficiency so they too can be happy and/or productive. Tenant Cloud solved many of our problems and I'm guessing it'll solve many others problems as well.