"Good coaching to improve fundamental singletrack MTB skills"

I attended the fundamentals, improver part 1 and part 2.

Danielle is an great mountain bike coach who teaches the proper techniques for fundamentals skills needed to ride faster, safer and with better style. Her approach to explain the why not just the what is refreshing and effective. My confidence and flow riding trails after completing 3 days with Danielle is the evidence that her method works if you follow it through until the end.

Positives:
- Well structured progressive courses.
- Effective coaching methods, and gives good constructive feedback to improve immediately.
- Refreshing humour and a genuinely nice person.


Negatives:
- Being group courses, they run at a slower pace to cater for multiple people and different abilities.
- The discussion on tyre pressures and suspension settings in the car park could have been much, much faster. A suggestion to do a warmup ride and skills and then the more stationary content midway through instead of at the start.

What to consider when booking:
- Due to quiet times for bookings, if there aren't 2 other participants for the course it will probably get cancelled and you will need to find a new date that works for you. It might be worth checking which dates are likely to run in advance before booking as refunds are not offered.
- Consider what is your riding styles and areas you want coaching for, this course is about the fundamental skills, body position, braking, corners, manuals etc... and not jumps, steep terrain etc.
- Consider what is your learning style: do you like a slower pace, social, group atmosphere, then go for the group courses! If you like to learn quickly, and go practice in your own time, you could probably cover the content in a day private coaching.

"Read the 1 star reviews first"

Read the 1 star reviews first. I have done many of these types of courses over the years and this is the worst experience I have had.

Booked 2 months before and the day before the course I was told there weren’t enough people to do it and so got moved to the following weekend. I reluctantly agreed to change but arrived slightly late to the course the next week by 40 minutes due to bad weather. Daniele was extremely rude to me and then said I wasn’t allowed to join the session because I didn’t have lunch on me. I explained I had already eaten and didn’t want anything and I didn't want to carry a backpack. To my horror she said I can’t join the ride and I wouldn’t be getting a refund.

Never been spoken to like that. Didn’t get a refund and after all the flexibility I offered she offered none.

Never book this course - choose another one

Sam

"A brilliant day, learned loads!"

A brilliant day with Danielle on the Fundamental course. As the name suggests we learned the fundamentals - the seemingly simple skills that you've never stopped to think about whether you're doing them wrong!
Danielle was incredibly patient, thorough and made the day light hearted and fun. What's more she really knew her stuff, and was always able to explain why what we were learning was important. Would definitely recommend.

"Abusive and threatening emails"

Following on from my initial experience with Singletrack School, when my only " final and non negotiable " option was to either extend the voucher for another year at the cost of £20 or book it before 19th June , I decided to go ahead and book it. The next day I received the below response. Abusing , threatening , falsely accusing and simply robbing people in broad daylight that’s what this company is about !

At the moment this voucher has been cancelled due to breach of our terms and conditions. Specifically an unsuccessful attempt was made to sell, trade or transfer the voucher to a third party without our consent.

We have processes in place to prevent this from happening as this behaviour contravenes United Kingdom money laundering/fraud law.

Despite informing you of the terms and conditions of our gift cards several times, you have chosen to leave negative feedback of our business on Trustpilot and perhaps other review sites. This behaviour is unfair and unjustified as our actions and regulations are merely complying with the law and you have been adequately warned of the terms of conditions of our gift vouchers from the day you received your gift card.

We are not therefore mindful to reverse the cancellation of your card, but may be prepared to do so under the following conditions:

1. You remove your review from Trustpilot and any other review sites
2. You undertake to not leave any further reviews of our company
3. You pay the £20.00 fee to extend your voucher (as of today it has expired)

These conditions are non-negotiable.

If you are happy with these conditions we will extend your voucher until 19/06/23 once we have received the administration fee and seen evidence of the removal of your review from Trustpilot we will send you confirmation of the extension.

"Great weekend and highly recommend"

Great weekend and highly recommend. Danielle was very informative, made the weekend enjoyable and also very patient with the years of bad habits I had. Well paced and good mix of sessions for future practice. Suspension and tyre pressure setup made a huge difference too. Thanks!

"More standing than riding bikes & more…"

More standing than riding bikes & more fireroad than singletrack which was completely different to what I was expecting and hoping for. The main reason we ride bikes is to have fun and this was not fun for sure. Just make sure you read the schedule in detail before booking.

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I did not expect a guided ride - I expected a skills training session but I found the slow training on fireroads to be dull so I then found it hard to give it my full.

I left early as the instructor really had no patience and began to destroy my confidence. I highly doubt I would have found the remainder of the course fun.

The reply from Singletrack is an example that there is no understanding and a lot of impatience. I am a competent rider but thank you again for putting me down. I simply did not get interested in what they had to offer and the condescending, rude tone did not make me want to carry on. I do not accept their reply to this review, I am simply trying to give other riders an idea of what they can expect. I am sorry they are offended by this, they just need to understand that their way of teaching is not going to suit everyone. I tried to keep this review about the structure of the course only, yet the reply from Singletrack is disgusting and very personal for no reason and I did nothing other than pull out of the course, I definitely did not annoy anyone I was with.

"A special THANK YOU"

We contacted Singletrackschool to enquire about a mountain bike experience for our 21 year old son who has moderate autism with associated learning difficulties. Danielle was extremely supportive and understanding to talk through his needs and abilities. That was over 3 months ago!! He has now successfully completed the 1-2-1 skills beginners course and now thoroughly enjoys meeting Danielle regularly for coaching/rides in the beautiful Surrey Hills. She has been wonderful in her flexibility, with adapting the sessions to suit his needs. As well as learning many things and becoming proficient on a mountain bike, he has gained so much from the whole experience. It has given him a wonderful new lease of life, and a social experience of adventure, fun and freedom, which has built his confidence and self esteem and most of all his happiness. He really looks forward to his sessions and so enjoys them whatever the weather! I too have learnt a lot from her wealth of knowledge.
Thank you so much Danielle for your flexibility, patience, kindness and humour!!
The world could do with a few more people like you!

"Mountain Bike Improver 2-day course"

Thoroughly enjoyed both days with Danielle. Knowing the general area it was so enlightening to see trails I ride regularly in a completely different light.

I left both days feeling more confident and better-prepared for my next ride. We covered so many things both on and off the bike which I either didn't know or thought I knew but was "doing it wrong".

Danielle was very cool too. Great combo of clear comms and humour delivered in a calm and reassuring way. I could easily have done a week riding with her!

Thanks so much - I'll be back soon for the next level.

"Massive thanks to Danielle and…"

Massive thanks to Danielle and Singletrack school for such a wonderful experience. Quality and professionalism was top class from start to finish , excellent communication and information enabling my friend and I to have everything we needed for a successful days coaching .

Danielle is an excellent instructor and her technique was informative and encouraging, pointing out error and helping to correct in a wonderful manner

The selection of like minded and equally skilled pupils made for a great day in the company of like minded individuals.

I personally ended the day feeling very positive about my future mountain biking and can’t wait to hone my skills and return to learn more .many thanks one again , highly recommend

"I attended the Fast Track Singletrack…March 2020"

I attended the Fast Track Singletrack two day course prior to the lockdown.

The course was fantastic, with practical explanations to help you remember techniques, as well as plenty of opportunity to practise and hone the skills. The sessions on setup, plus some bike upgrade tips were al very useful too. I found Danielle's teaching style to be very positive, with a mix of humour, encouragement, and also reminders when old bad habits were setting in - all of which helped cement the learning.

Thank you to the team and I will be back for the next module in the future.