Zoolz

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986 reviews
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Zoolz

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Andrew T

1.00/5.00

"I too got shafted by Zoolz and its life plan"

I too got shafted by Zoolz and its so called "LIFETIME" plan. I bought one and fine for 3 years then they demanded a "maintenance plan" to continue to have access. Paid for 1yr maintenance just so I could get another cloud backup working elsewhere. During this maintenance period they even sent me emails saying my files would ALL BE DELETED if I didn't do a backup within 30 days as I had not used it for 60days. WHAT if you don't backup more files you get the existing ones DELETED! This is COLD STORAGE I had purchased for files I may or may not need again one day....

AVOID THESE PEOPLE LIKE THE PLAGUE.

I have switched to iDrive and very happy with them so far.

15/07/2023

NG

1.00/5.00

"Stay away !!"

Stay away !!! Another lifetime deal victim, I tried to access my account one day and find out my lifetime account has been deleted and all my data has been lost.

06/07/2023

Albert Dunet

1.00/5.00

"Deceit, company to run off"

I subscribed for 1TB lifetime plan on 11/17/2017, I stored some files there and never used the service since then. This month I attempted to connect, unfortunately I received a message saying : this account doesn't exist !
I was proposed a 90% off on 1TB cold, that I declined.
I could never trust this company again.

23/04/2023

Djamel

1.00/5.00

"My (lifetime) account that I purchased…"

My (lifetime) account that I purchased some time ago has been deleted. This is literally fraud

17/03/2023

Marc Colman

1.00/5.00

"Zoolz lifetime accounts sold and terminated"

Zoolz lifetime accounts sold and subsequently terminated for greed. The attitude of those responsible actually says everything about the trustworthiness and seriousness of this company.
Absolutely pathetic.

08/03/2023

Sandrichon

5.00/5.00

"Zoolz's back-up offer"

Zoolz's back-up offer is very efficient. Technical service is readily available and helpful

02/03/2023

Zikiteda John

1.00/5.00

"Thieves and scammers"

Thieves and scammers ! Stay away !

20/02/2023

Trung Bui

1.00/5.00

"It's their lifetime, not your lifetime."

I purchased a zoolz 2TB lifetime account Order #: 7652147 Purchase Date: Sep 06, 2017.

In 2019, zoolz service became slow and took me a day to download my data. I remember they were migrating to pCloud or something. Today, I accessed zoolz and my 2TB is gone.

Do not trust these "lifetime" service! It's their lifetime or sub-lifetime, not your lifetime.

15/02/2023

Andersk

1.00/5.00

"Zoolz lifetime require a yearly subscription"

I have been using zoolz (lifetime.ie one time fee) as my 2 backup, and no DATA issue, it worked ok.
However about one year after i received a message: my MAINTENANCE plan was about to expire, and it costs 50 dollars (per year), if i didnt pay it, my access to my account would be blocked, in practise render my paid lifetime data backup useless.
I just ignored it in the beginning thought it was an additional service i could buy if i wanted , but no. I have written to them,i thought that was a missunderstanding, but no, thats how it works.
I can not get access to my account if i dont pay the yearly subscription. As i understand if i dont pay that yearly subscription and my account is blocked, they will “ofc” delete my data.
If thats a scam i dont know, but surely this should be written more clearly, and its also a bit too much to call it “lifetime”
As i thought it was an additional service (more retention time for file versions ?), i bought it in the first place, not knowing it was an requirement.

As english is not my native language maybe there is something i have overlooked

09/01/2023

a-tom

3.00/5.00

"Lifetime Account gesperrt, aber…"

Auch bei mir wurde der Lifetime Account gesperrt, aber wenn man den Support nett anfragt (per Mail, nicht im Chat), reagieren sie auch und mir wurde der Account wieder freigeschaltet (2022). Leider ist mir aber kein Szenario bekannt, in welchem ich Zoolz nutzen sollte, da ich zusätzlich einen Lifetime pCloud-Account habe, welcher für meine Zwecke wesentlich besser geeignet ist.
Es stand auch irgendwo, dass nach einer bestimmten Zeit "Nichtnutzung" (90 Tage?) der Account gesperrt wird. Ich habe 500GB Lifetime für 2 Nutzer und werde sie wohl kündigen, da ich es nicht nutze.

29/12/2022
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