"Horribly unprofessional, holding DATA hostage"

This was the second time now, in I think 5 or 6 years without any warning I was locked out of my account. This is an account that was originally labelled as a "Lifetime Account."

I know businesses will do what they want or have their questionable practices. But I do not want to be part of that kind of a business. Even though it was never originally stipulated under the "Lifetime Account" I was fine with the maintenance fee if Zoolz went about it in a better, more fair way. For example, a month's notice or even a week! Without threats and without sudden lockouts. And I was happy to pay the $20 bucks or whatever it was, I understand we have to support the system somehow. But the way they handled it was ridiculous and completely unprofessional. And this second time is the final time.

I told them I no longer want the Zoolz account. However, I have been REASONABLY requesting temporary access so that I could simply compare my local files to my Zoolz backup and then I will manually delete the files and account and be done with them. Now this is going on maybe the 4th or 5th email making this request. All they do when writing me back is repeat themselves like robots. "You need to pay a maintenance fee to have your account back, otherwise we delete your files."

Zoolz is HORRIBLE and UNPROFESSIONAL. Steer clear. If you have a modern plan, you may not experience this. But as somebody who is on a legacy plan, you get to see how they truly treat people by stories like mine, maybe you'd want to take your business elsewhere.

"Bad business practices - unhelpful support - bad technolgoy"

From the beginning when I bought a "lifetime subscription" on one of their sales many years ago, the intentionally crippled access to the service, by allowing only browser access to data or their own backup software. Linux was not supported only windows - they were miles behind their competition.

Now it turns our, that they apply pressure to customers, by locking up their data by inactivating their account, and threaten to delete it, if they don't buy a subscription in 30 days.

""Lifetime" subscriptions are a SCAM"

I bought a "Lifetime" subscription to Zoolz and they're now cancelling my account unless I pay them yearly maintenance. SCAM.

"Waste of money and not good support"

Waste of money and not good support. Do not purchase any life plan at Zoolz or BigMind. They will slowly add ads to your account and force it to add on for maintenance plans (annual). After the plan expires, your lifetime account will also be suspended if you do not renew it. (From my experience). If you try to contact them support will reply after repeated reminders.

"Bought lifetime subscription ..."

Bought lifetime subscription.. but now being blackmailed into maintenance plan. No thank you!

"They pull off this trick every year …"

They pull off this trick every year on their lifetime customers.
I still have the mails from 2020 and 2021.
Then they apologised.
But they keep trying.
They SO very much regret ever sellling lifetime subscriptions.
Don't ever purchase a subscription at Zoolz. Stay away from it, by all means!
I'm now battling my yearly fight with Zoolz again!

"Stay away as they play dirty!"

Yes, yet another "lifetime" account user. Few days ago received a letter like this:
"bla bla... account suspended... bla bla... pay us or your data will be deleted in 30 days... bla bla"
What I would expected from honest company is letter like this:
"bla bla... pay us or your account >>will be suspended<< in 30 days and data will be deleted after those 30 days... bla bla".
This approach has different names and it's already mentioned here numerous times.
Stay away from this company.
When buying a cheap online storage next time from some unknown/different name, double check whether it has any relation with Zoolz (or BigMind, or who knows what other name).

"Zero stars if I could, lifetime scam contract"

Zero stars if I could - bought a lifetime contract which now needs an annual "maintenance plan" which was not previously needed nor entered into when the contract was bought.

"Zoolz is a scam!"

4 years ago I bought a lifetime subscription. Now they have deactivated my account and threaten to delete my data on the cloud. That is nice! I cannot access my data unless I pay for a maintenance subscription! This is just blackmail!
Zoolz is not a company where you want to have your data.

"Caught in the same net"

I have been caught in the same net as many other writers. The "monthly maintenance plan", which I never purchased, has "expired" on my lifetime 1TB licence purchased in 2018. I'm not concerned about my data because I use Zoolz only as a backup. I am concerned about the dishonest business practices being exposed and, from some suggestions here, will argue for a refund if the terms of my purchase will not be honoured.