"Item showed in stock on website"

Item showed in stock on website. After one week of the order status still reading in process, I called customer service. I was told my order was packaged and on the loading dock ready to ship that day. After a few more days of the order status still saying in process, I called back. I was then told the item was out of stock and on backorder. All this time I was never contacted by BenQ. I then had to open a PayPal dispute to get my money back. Will never buy from BenQ again

"Terrible customer service"

Terrible customer service
You charged me twice and couldn’t tell me why or fix it

"Customer service lacking"

Product quality is excellent at this site, but don't be in a hurry to receive your order.

"Package arrived in good shape"

Package arrived in good shape; a bit longer shipping time than expected and you could better communicate and set expectations on ship timing.

"Monitor came with a big bump in the …"

Monitor came with a big bump in the frame.

"Canceled order"

Canceled order, never received refund, had to contact Amazon in order to fix issue.

"Not shipped when ordered"

Service was fine except I ordered it, my card was charged, then literally 5 days later I received a phone call to "confirm my order" so it could ship the following day. Now I was hoping to receive the item around the day I was called to say "yes I went through all the effort of checking out online because I do in fact want it" to an employee 5 days after I thought I bought it so he could say "ok it should go out tomorrow". Usually when you buy something, going through all of that and clicking on the confirm order tab is the confirmation that you actually want it and would like it shipped.

"Good experienced"

Good experienced. Easy transaction and delivery. Loving my monitor so far!

"Monitor was ordered several days before …"

Monitor was ordered several days before Thanksgiving, but not shipped till the following week. This was our second 2760HS To be used in a dual monitor set up. Unfortunately, upon set up, the colors between the two monitors are significantly different even though we spent time trying to adjust them. We called customer support and Were told this was normal, and that panels vary. Disappointing From a good company that usually offers great products.

"It was easy to purchase"

It was easy to purchase, and then customer support granted my request without questioning!