"Great projector for my movie theater"

Great projector for my movie theater. 4k is awesome as is 120" screen. Thanks

"Benq has fixed my overheating issues…"

Benq has fixed my overheating issues out of warranty at no cost twice. I will never buy another product. Thank you Benq

"Product matched description and quality…"

Product matched description and quality advertised on website.

"Staff was very friendly and helpful"

Staff was very friendly and helpful. Response time was slow and took several calls to get the issue taken care of. In their defense it was also around Holidays and staff was out sick. The got the item shipped backed and still waiting to hear the outcome. A suggestion would ask for a review after the transaction is complete.

"Incomplete shipment"

I received a partial shipment, there were ítems missing. Helpdesk was helpful but very slow. It's been more tan a week, and I still don't know about my ítems missing.

Still waiting….

"My refurbished monitor arrived in great…"

My refurbished monitor arrived in great shape and the process was easy.

"Good entry level 4K projector with annoying fan noise"

I purchased HT2550 as a replacement for ht1075 I had for the last 3 years.. the 4K source looks great on the projector with vibrate colors. The fan noise is a lot louder than ht1075 I had which is a bit disappointed, it’s can be annoying distraction when watching movie...

"They forgot to add remote with my…"

They forgot to add remote with my projector, called and they sent

"Very poor communication"

Very poor communication. I had to call 4 times to get it done. The person I was dealing with wouldn't respond to my emails and over the phone pretended like they didn't get them. They responded to one of them so I know they did.

I tried to find another company who serves the licenses but you guys are the only one. I suppose he knows that.

"Great customer service…"

So far I have obtained great support from BenQ Direct. I purchased a refurbished projector from BenQ, BenQ HT2550 True 4k UHD HDR. Projector came in a brown box. The focusing ring was tight and the zoom ring was slipping towards both ends. I also noticed significant chromatic aberration around sharp white objects, such as subtitles, contrary to what they claim in the product overview webpage. So I called customer service next day. Very nice customer service. Representative had the patience to here the problem with the product and send an immediate replacement RMA. I'm in the process of getting the replacement copy. Also, mentioned that if I have further trouble they replace it again without any hassle. Electronic items are fragile and especially ones that are refurbished. I am very impressed that the customer support was very understanding and seamless. I will recommend BenQ Direct for providing very good customer service.