"Fast, Thorough, Perfect Customer Care"

Excellent customer service. Our projector lamp died, I’d replaced with an OEM bulb from BenQ but the unit continued to turn off. Reached out to support with details on the problem. They immediately sent a prepaid shipping label, replaced a defective fan and updated firmware, and shipped it back. All of this happened in a little over a week and the care rep kept me apprised every step of the way. Excellent customer service, ensures I will buy another BenQ next time I buy a new projector.

"Terrific phone ordering and support"

Terrific phone ordering and support

"nice transaction"

Super fast shipping and arrived as promised

"Quick shipping and good communication about order status."

Very easy to order replacement parts, bulbs etc. Quick shipping and good communication about order status. Thumbs up.

"Great customer service and friendly…"

Great customer service and friendly people.

"Excellent product quality"

Excellent product quality, shipping speed, and price.

"Serious issues with shipping"

Ordered a 2050 projector from BenQ on Oct. 4; it's Oct. 25 and I still haven't received it yet. I was home for most of the time during the scheduled delivery days, but FedEx claimed they couldn't deliver it, (although they never left a door tag, in 5 "attempts"), and ended up returning the package to BenQ. It's been re-shipped and is supposed to arrive tomorrow...we'll see if it works out.

To their credit, BenQ has been responsive and communicative in response to my issues, but it's been frustrating to wait 3+ weeks for my projector.

"Purchased a new lamp"

Purchased a new lamp. Got it, and now the projector doesn't power up. BenQ support is terrible. Trying to get an RMA request is joke. I work for a school district, and deal with technology support ALL the time, and BenQ ranks right at the bottom. Should have stuck with Epson projectors.

"Projector is worth less what I paid for…"

Projector is worth less what I paid for comparing to the quality of the image.
I would be okay with this one but don't recommend it. expensive brand I guess.

"Fast delivery and quality product."

Fast delivery and quality product.