"TK-800 Projector version mishap"

The unit I purchased with BenQ was the TK-800. It did not have the correct version of software on it, thus the 3D did not work. So I had to return it to received another unit with the newer version of software. It arrived and it also did not have the new version of the software on it either. So I had to send it back a second time and they updated it and now it works beautifully. So besides the mix up on the software version, the end result was what we were hoping to achieve.
I don't know why the original order or the updated order was not equipped with the correct software. I would think that would be a no brainer, but I am pleased with the end result.

"Best customer service ever"

Best customer service ever! 30 day return window on my new purchase included a free return shipping label via email after a very short call to BenQ Direct. I'm super impressed!

"Great light; happy customer"

Great light, works very well at my desk top computer set up.
Light is adjustable with a sturdy base, Light quality is also adjustable.
I wish I had this light years ago. Shipping was fast.
I very pleased with my purchase.

"Found a great deal on refurbished…"

Found a great deal on refurbished projector. Everything worked well but had questions to support that never got answered. :(

"The BenQ buying experience is exceptional."

The BenQ buying experience is remarkable. The sales staff, technicians are experts and walk you thru anything you need, answer any questions you have.

"I have had the BenQ MH530FHD for about…"

I have had the BenQ MH530FHD for about 2 weeks now and so far I love it. Their customer service is great and very informative. The PJ is bright and the color is very vibrant. It was easy to set up and I was enjoying my sports in no time. I would definitley recommend this PJ not only for it's picture but it's price. I love getting a quality product for the right price. I am very happy with it. Tom.

"Thought I was getting a great deal"

Thought I was getting a great deal, 40% off the refurbished monitors. I tried to order twice and both times my order was processing for a day, then it was cancelled. Both times I had to wait 3 days for a refund. No one ever reached out or said why I couldn't order a monitor.

"Quick shipping and exceeded my expectation"

Quick shipping, and quality/price exceeded my expectation .

"Very happy with the service"

Very happy with the service. Shipped right away once the order was placed.

"I called a few times to get questions…"

I called a few times to get questions answered and never got in touch with someone immediately, always had to leave a message and wait a few hours or a day. And then I was given incorrect information on the phone, which lead me to purchase a product that was lacking what I needed.

And it is frustrating that they don't offer phone guidance for calibration.
Other companies with similar products do, and are actually less pricey, which is why I switched over...much happier.