"We love our Mota Bumper Sectional"

We love our Mota Bumper Sectional. The couch is absolutely gorgeous, so comfortable, and still looking great after 10+ months of use.
It was a long wait, with a couple of pushed back delivery dates, but we really appreciated all of the timely communication from Medley. We will definitely be shopping with Medley again in the future!

"Delay After Delay"

I made my original purchase on June 30, 2023 which had an original estimated ship date of September 5th. Then I received an update at the end of August that it was estimated to ship September 18th. Now you all are saying an additional 6 week delay to ship October 30th!? That is 4 months from my original purchase date and 2 months delayed from my original ship date.

I had previously communicated with your Sales team that we purchased a new home back in June and have had no sofa or furniture to sit on while we await your furniture to arrive. When I received word of the last delay, I also let the Sales team know that we had family arriving at the end of September and were in need of our furniture. They said it should not be a problem and we’re targeting to have it arrive around September 25th. Now we’re going to have family at our new home with no place to sit.

"I love my Rio sofa!"

I love my Rio sofa - it is beautiful, comfortable, and so far very easy to keep clean - even in a house with four pets! The delivery was also very professional. I will definitely go back to Medley the next time I need new furniture!

"Very happy with our sofa"

We ordered a Lala sofa in April 2022. We ordered from Medley because of the natural materials they use which are free of harmful chemicals; that was THE most important thing to us in choosing a couch. The delivery date did get pushed back a few times however we didn’t mind much as we knew we were not getting the average couch “off the shelf”; we were willing to wait. We liked working with Laura, our “personal furniture stylist” who was patient with all of our questions. We met with her numerous times on the phone and also communicated via e-mail. We explained what we were looking for – the firmness, natural rubber, organic material, etc. and she guided us and we are very happy with the end result. We appreciated that we could customize the couch by making the back higher than the standard dimensions. We were a little hesitant on the color as the swatch Medley sent was darker than we were hoping for however the actual sofa color turned out perfect. The delivery team was very good and helpful. The style of the sofa is perfect for us. One of the reviews stated the furniture looked like it came from Ikea – well, our sofa has the sleek, minimalist lines of furniture from Ikea as that is the modern style. However, you can tell by sitting on the sofa and feeling it that it is well made, sturdy, comfortable and will last a long time. We take care of our furniture and plan to have this sofa a very long time. We are extremely happy with it; we just wish they made recliners to match.

"palder night stand and jasmi chairs"

We really like our palder night stand (2), leather jasmi chair (4) and the bramo bed. We chose Medley because there are no flame retardants and it is hand crafted. Material used are premium like the hardware in palder night stand is soft close, you can't see hardware rail from outside. As with any product, Quality comes at a cost.

"Really bad experience"

After we paid, it took Medley nine months to manufacture the couch. Then it took three weeks for them to deliver the couch, and the delivery company was repeatedly rude on the phone. When the couch arrived, it was much lower quality than we expected, so we initiated a return. The company then sent multiple rounds of emails trying to pressure us to keep the couch. We're still waiting to get our money back. If you care about your time or money, it's probably best to look elsewhere.

"Good Not Great"

Ordered 113” Rio Bumper Sectional in Smart Denim fabric with standard filling. We ordered in 2022, so after their rebrand from stem to medley.

Good: Very sturdy frame, even suspension, comfortable heavy foam (they told me seats were 2.8 pcf), soft but durable performance fabric, bumper layout and size options allowed us to fit the space perfectly, 3rd party delivery was easy, customer service responds to emails within 48 hours.

Bad: Upright posture and narrow seats aren’t great for lounging, it’s almost more comfortable with the back cushions removed. Delivery was delayed, and we had to proactively reach out for updates. It ultimately took about double the original estimate to get our couch. Our back cushions came with the wrong filling (down) but we didn’t bother reaching out for replacement. They consider down the premium material but I find the feather shedding annoying. They didn’t post my review on their site, so I had to post on trust pilot.

Overall: I think this couch is well constructed and durable. I fully expect the frame and suspension to be in good enough condition to replace the foam when it wears out, unlike many budget couches. Its a bit cheaper than some of the premium direct to consumer competitors, but I think that comes at the cost of customization and some nicer touches. If we did it over, we would probably splurge and buy benchmade modern or maiden home or something (I don’t have personal experience with either, but those are the alternatives we considered while shopping). And most importantly we would prioritize a deeper seat and more relaxed posture, which medley doesn’t seem to offer.

"Healthy, earth-friendly, people-friendly!"

I highly support the sustainable, healthy, earth-friendly and people-friendly aspect this company stands for. Even though the time to receive the order of my two sofas was longer than expected, it is worth it to me to wait. My family's health, the earth, and supporting a small business are incredibly important to me!

"Poor customer service"

It's true what the other 1 and 2-star reviews have said -Medley customer service are slow and don't seem to care. We ordered a sofa that was delivered 2.5-3 months late (ordered in February, arrived in September), which we were happy to excuse given the supply chain issues that companies have been experiencing (even if the communication on this sucked). However, only half our sofa arrived on the delivery date - we thought the delivery company were joking when they said they'd finished setting it up. I immediately reached out to Medley, who have only sent me an email saying that the office for the delivery company was likely to be shut (this was 5 days ago).
After spending this much on a sofa that you patiently waiting a long time for, then to have a customer service that doesn't seem to care, is incredibly disappointing. The second star is for our half sofa (which to be fair is very nice).

"Someone asked me if it came from IKEA"

I cannot accept a $7000+ sofa where the seat cushions slide out when you sit on it... and they are not very comfortable, if you sit for a long movie... The overall design is not sophisticated. Something is off... it looks like it was designed on a computer and not tested enough in actual rooms with other furniture... and to top it all off the sofa has a 1/2 inch hole in the top leather...