"From Good to Bad"

The planning phase was wonderful. I received great customer support in choosing the fabrics. I did not even mind the long wait for the furniture.

Unfortunately, The couch was very hard and uncomfortable, so I had to return it. That is where it got really ugly. The return process took 3 months. It took over a month just to get an appointment on the books, after many phone calls and emails. Then I had to wait many more weeks for the return date. The movers showed up without any protection for the couch. I had to give them some blankets. On top of that, the company misplaced the return. Thank goodness that I took pictures. Finally, the money was returned in a haphazard way, part back to my card, affirm, and Paypal. I would have preferred 1 check.

"Damaged & Unresolved 9 Months Later"

If the couch came to us undamaged, I would have given it 5 stars! However, there was a tear in the back of the fabric with sharp metal sticking out, and the base has "drop damage" where the wood is ruined.
Customer service says they will fix it, but it took a lot of pictures and phone calls to address the fabric issue and we are still waiting on a base resolution more than 8 months later. I have to continually follow up with them and get very confrontational answers. What a headache. Not worth it.

"Took a long time, but worth the wait"

I ordered a sofa from Medley because it would fit exactly in my space, and I am happy to support small businesses. Due to the pandemic, it took longer than usual, but they kept me informed every step of the way. When it finally arrived I was thrilled! I have only had it a couple of weeks so far, but it is exactly what I wanted, and sooo comfortable!

"Took 8 months to get the sofa bed but…"

Took 8 months to get the sofa bed but now that we have it, we love it! Customer service was excellent!

"We are so happy with our Medley couches"

We are so happy that we decided to purchase from Medley. My husband and I live in Canada and were searching locally for a healthier option for furniture (no flame retardants, no offgassing, etc) and couldn’t find anything.

We stumbled upon Medley online and really loved what this company stood for. We ended up buying 7 Rio pieces from them. The design process was straightforward (Thank you Laura!) with lots of options. We even had swatches delivered to us several times to help us decide on fabric. We just received the couches and are honestly blown away at how beautifully made they are. You can tell they’re built to quality and the fabric is stunning. We chose the certipur foam with down pillows and it’s very comfortable. There was a bit of a wait I guess because of covid, and then because we live in Canada. Kevin was amazing at informing us many times about the delay and when we would expect to receive the couches. Awesome customer service from the entire team at Medley.

We will definitely be purchasing all of our future furniture from Medley, and we highly recommend them, whether you’re from US or Canada!

"Absolutely amazing experience"

Absolutely amazing experience. I loved all the information on the site, the complimentary design consultant (sent her tons of photos of my space), asked lots of questions on fabric care (it's all so durable and beautiful). From fabric samples to the finished gorgeous couch, and everything in between (eco conscious, no off gassing, small biz!): love this company and their products.

"Great couch and company"

Great communication by this company as to the status of my order. Really love my new couch too - it’s comfortable, durable (pet and kid proof), and looks great. All this, and I don’t have to worry about nasty chemicals.

"I was worried about ordering online for nothing"

I was worried about ordering a sofa online without testing it out or seeing it first, but Medley really delivered on all fronts. The sofa I ordered -- Zavis with Linara French Grey fabric - arrived in perfect condition and exactly how I pictured it. No surprises at all and no off-gassing. The construction is very sound and environmentally friendly, and the stitching and placement of the fabric is perfect.

I only wish it didn't take as long as it did, but understandable given the pandemic and the foam shortage that seemed to impact a lot of furniture companies. I think their delivery time is getting back to normal now. I had to pro-actively stay in touch with the company for updates on the construction but not really a problem.

A special shout out to Laura in customer service for helping to find the right fabric and to Kevin and Justin for answering questions regarding the foam delay.

I suggest reaching out to customer service about fabrics. There are more to choose from than you might find on the website.

"Waiting over 4 months for my order to ship"

Edit to add: I contacted the company at least 10 times before to confirm whether or not there was an issue that could potentially cause further delays and was told each time that there was absolutely nothing to the knowledge of the customer service rep and her boss who she put me in touch with. The co-founder saw this review and reached out to me to offer $100 off and better updates moving forward. The poufs are now on their way to be delivered in early August.

Ordered two poufs for $800 on March 17th. On July 10th, it is still in the “frames started and materials organized” stage and the only updates I have gotten are to tell me the estimated ship date has moved even further.

"Excellent quality and customer service"

We have two Rio custom sofas from Medley and LOVE them. The quality is fantastic. Our 3.5 year old sofa is not showing any signs of wear and tear. We have a cat and toddler too! I love how the sofas are fully customizable!