"Watch out when they go bust"

Paying by DD every month without fail at an amount that seemed typical talking to friends and family, supplied 1- or 2-meter reads over 3 years, assumed DD was covering my usage, should off or should of been near anyway, typical family usage, now gone bust a few months ago and have sent me £3700 final bill to be paid in 7 days, top it off they continued to take my DD even though they said it was cancelled when the new supplier took over, my new supplier has told me not to pay, dispute the amount and was saddened to tell me numerous ceased trading energy companies are inflating final payments it seems as I wasn’t the first today to call and say similar to her.

"Basically before they went bust my…"

Basically before they went bust my account was put on hold, because of some issues with the meter readings, basically , the meter readings were written down wrong and were to high, and a new meter reading was booked and a person turned up to read the meters, and my husband stood behind him and yet again he was going to what he did before, my husband questioned it and he went away to talk to his boss and while he was not there my husband took photos of the meters, and the meter reader came back and admitted that he did it wrong, but he did not no that my husband had taken photos, my husband sent the pictures to Bristol energy in December, they confirmed that they had received them, but for some reason something has gone wrong, and Bristol energy administration department did not send the correct meter readings to British gas, but sent the wrong meter readings,so basically my British gas account is still not sorted out, and this is delaying everything, and it is meter reading day, and we are on the priority meter reading list not very impressed with Bristol energy, so no response, from them, this is causing me a lot of stress and anxiety not very impressed with your company,even though it has gone bust , the administrator has not got back to me

"Both times I have had to call Bristol…"

Both times I have had to call Bristol Energy I found the call handlers really helpful and were quick to access the information quickly and resolved my problem there and then

"Have been emailing them for months and still can't get my credit back"

They have closed in January and I have sent emails one after the other, I have called British gas they have sent them emails to speed up the process of getting my credit back (£241.29). They are FRAUDS and nothing else. I will take this to court if I have to Bristol Enegry I promise you that!

"At last my In Home Displays works on my Smart Meters"

It was just over 2 years ago my Smart Meters were installed and my In Home Display has shown "Gas Disconnected", I've never been able to get any information about gas usage and have needed to send in meter readings in to get accurate billing. Multiple complaints, and 2 visits by SMS had still not resolved the issue but a visit was scheduled to change the meter but BE went bust 1 week before the scheduled visit. No worries, BE's web site said all visits would be honored but this was cancelled by SMS.
Upon being transferred to British Gas I called them and told them of the saga with BE and told to wait 28 days for the accounts to be transferred. Well the magic happened and my IHD is now fully operational without any visit to change the meter. Just goes to show BE's "Smart Team" were not so smart after all

"Appaling to the end"

Appaling to the end!
No contact to inform me they are no longer in business. NO contact from new supplier to inform me of their new tariffs.
I'm not paying for any electricity I've not seen terms for.
Take me to court, I've had enough of you energy companys trying to screw me.
How can we be expect to pay for something we haven't agreed a price for? Where is our right to shop around for different tariffs??
I don't want to be with British Gas but aren't allowed to move until they take over my supply and rip me off in the meantime.
So unfair.

"I had an appalling service with Bristol…"

I had an appalling service with Bristol Energy and moved to British Gas. I have a large credit on my account with Bristol (over £600) but i have never recovered that money. Who is responsible for sending that credit to my new provider or is it lost forever. I have written to Bristol about it. They still request meter readings even though they are not supplying me. I do not know what to do as I fear they are saying I have never moved and are taking payments from my credits!

"Bristol Energy in liquidation!"

Hi there to those of you who have been reading about the dreadful service from Bristol Energy. Well, it seems things have caught up with them. They've gone bust! Yep, this dismal company has finally chucked in the towel. Poor old British Gas has been told by Ofgen to pick up the pieces. So, with all my issues still unresolved lets see if British Gas have better Customer Services staff. Watch this space. One final thing....I always said Bristol Energy was The Clown Company.

"APPALLING"

I wrote a review a couple of days ago stating that I moved house in December, gave Bristol energy our final meter readings and was emailed our final bill.

We had a credit on our account and the email stated we would receive the credit into our bank account within 10 working days, 10 working days was up on the 19th of January and guess what… no money in my account!! Still to this day.. no money.

You lied to me Bristol energy and I will be taking this as far as I possibly can as I am disgusted.

When I wrote my review on here a couple of days ago I was left a response from Cara who told me to email them if I wish to discuss… Well yes obviously I wish to discuss.. but the problem is the email provided is clearly not in use because you see they don’t respond to emails AT ALL!!! I have tried twice now with no response whatsoever. Why give me a email if you don’t intend to reply?

So Cara.. My account number is below… have some decency and contact your customers about this mess.

"Huge credit balance but took increased DD despite promising not to before going bust!"

I was a reasonably happy Bristol Energy customer until Together Energy took over a few months ago, since then they have consistently tried to increase my DD despite the fact I have a very large credit balance on my account.
Each time I called and pointed out the credit already on my account the DD was left untouched.
However on the last occasion despite agreeing on the telephone that my DD would remain unchanged a DD left my account on 1st February 2022 £99 more than the normal DD.
So despite a massive credit balance on my account Bristol Energy have taken more of my money after going bust!
I know Ofgem say our credit is protected but surely Ofgem should ensure that failed companies can't take more payments than that required to pay off anything that is owed. Why should customers be forced to wait goodness knows how long to get their money back?
Fortunately I have proof of meter readings going back several months because although the Bristol Energy website accepted my last electricity reading it keeps saying there is a problem with the gas reading. So I gave the reading on the automated telephone line as advised but it still hasn't been updated and emails look like they are being ignored.

Note My account number was supplied with this review.


UPDATE.
I have now been trying for 4 days to submit a gas meter reading to Bristol Energy. I've tried countless times online only to be informed there is a problem please call on the telephone number shown which I do. This automated telephone line seems to accept the number but the meter reading has not updated for days now.
Today I received an email from Bristol Energy asking for a meter reading so that they can finalise my account. Having tried to supply the Gas reading both online and on the phone unsuccessfully I downloaded the Bristol Energy app and guess what that doesn't work either!
What I did find on the app despite me having a fixed tariff until March 2022 according to Bristol Energy my standing charge for electric is now 40.64pd when both my contract and past bill show it should be 26.25pd my Gas now shows 34.81pd when contract and bill show 20.42pd. Yet another ploy by Bristol Energy to inflate the final bill!
The app accepted the electric meter reading but all you get when entering a gas reading is,
Oops!
Error occurred while performing this operation Please try again later.
So basically none of the methods Bristol Energy want us to use to submit a meter reading work.
Whats the betting numerous customers get vastly over estimated final bills?

As of today 11-2-2022 I am still unable to enter my gas meter reading but somewhere along the line the reading I gave using the automated telephone system has updated BUT the date has not changed so a reading given on the 9-2-2022 says it was given on the 4-2-2022 it therefore looks like I have used more gas than I have and that I have not supplied a more recent meter reading, I suppose this is so Bristol Energy can inflate my usage and try to blame me for not supplying an up to date meter reading!

So today I received my final bill from Bristol Energy and as expected they have overcharged my account by £13+ by inflating the standing charge from that which was on my contract and previous bills.
Multiply that by all their customers and thats a nice little profit!