"did not move my gas over"

did not move my gas over. I had to chase them for an update. Did not give a detailed explanation. Takes an hour to speak to someone

"They have doubled the amount that I am…"

They have doubled the amount that I am being asked to pay on direct debit, despite there not being a double in actual usage, or estimated usage. I'm on a fixed tarrif, so the only reason I can see to do this would be so that they can get more accounts in credit and therefore more money in their accounts. Acc 200395123

"The young man who dealt with my enquiry…excellent Service"

The young man who dealt with my enquiry was very helpful, very polite and friendly. Would definitely recommend your company to friends

"Complaints"

Dear Sir
I phoned you with a query the other day, after pressing the number to get through I had an answering service telling me to pressing a number and they would get back to me as they were taking a high number of calls and I would be answered as soon as there was someone was free to answer my call. After I put the phone down they phoned me back with in 10 minutes. When I got through there was silence the other end I said hello 3 times then the phone went silent and the call went dead. I was frustrated that I could not get an answer to my query after I took the time to phone you. I am not satisfied with this.

"Excellent service always ready to help."

Excellent service always ready to help.

"Constantly Lying to take more money from you."

Sign up with these people and you'll get regular messages telling you that they need to "increase your Direct Debit to cover future usage.." I got told this when my credit was greater than my whole previous years bill (they choose not to take that into account" and after losing the Ombudsman case and having to reset my DD to it's old level - I still made credit every month. It's all about getting as much of your money into THEIR account so they make interest on it.

"Don't answer e mails"

Don't answer e mails. When I asked for a refund of overpayment had to write 4 times. And still have not received full refund

"I find that the increases in my direct…"

I find that the increases in my direct debit seem a bit steep since I have oner twice the normal bill in credit. I have for some tine trying to get some responce about my smart meters. The gas meter has stopped being smart.
Otherwise everything else is fine. Regards Alun Cox.

"They Refuse to close my account"

Bristol energy overcharged me £483 on and account that I had closed. They assured me it was closed and I would be sent a refund on 25th September. They told me not to cancel my direct debit until I recieved the refund.

They didn’t refund me , they continued to take my direct debit and now owe me even more. I have been chasing them for a month and every time I speak to someone they assure me that it is sorted and I will be refunded within 10 days. I never get the refund.

"I registered with them on 17November…"

I registered with them on 17November 2021 and advised switch date 7December. We are in January and I'm still getting emails from my previous supplier but not from BE? Nothing has need done regarding the switch. Tried to contact that number 08082812222 and good luck to get someone to answer it. Pity I wanted to move to BE but looking difficult somehow