"As a result of posting my review of Bristol enegty cusmter service Ive had a response agreeing to reduce my monthly payment to a more resonable levelSwitched to Bristol energy in September…"

Switched to Bristol energy in September 2021 but after just 3 months I see my account was over £95.00 in credit. so sent 2 emails to date, asking either to reduce the monthly amount or to stop the next monthly debit on the understand if the account goes into arrears I will pay the difference within 7 days of getting the account. This is because we are going to be away for the next 2 plus months. BUT NO response, have tried to phone but after 4 tries hanging on for over 20 min, each time no response. Why hasn't the energy watchdog, Ofgem taken action ? or maybe it's just waiting till it stops trading as it does not deserve to survive if this is the standard of service it offers its customers.

"Do not use - moved out 2 months ago - still charging me"

Do not use! Non-existent customer service! They do not pick up the phone or call back as they promise to do. They keep charging me for a property I moved out of on 14 October. I have sent three messages through my account to tell them I was moving out well in advance . I have emailed 3 times with no reply what so ever . I have waited on the phone over an hour with no reply. It’s a scam since they were sold or taken over. I want my account closed and pay my final bill and nobody is interested!! What sort of company does this? I DONT LIVE THERE ANYMORE!

"Rubbish service"

Why am I still getting chased for payment?
No one bothers to reconcile accounts, however they are more than happy to send threatening letters.
On a lucky day someone might acknowledge your email - but pointless if no one does anything about it.

"Unresponsive - Customer Service non-existent"

I'm still waiting for a response to two emails. The first was sent on 2nd December. Bristol Energy had overcharged me (yet again) and thought they could confuse me by including old readings that I had already paid for. Thanks to another reviewer on here, I also noticed that they have tried to charge me a higher standing charge. They do not deserve to be running any company, especially not one that provides essential services to thousands of customers. There are other reviewers on here who are being negatively impacted by the actions (and non-actions) of this company, including those with mental and physical illnesses. Appalling really. I suggest that Cara and her colleagues should spend less time responding to reviews on here and more time actually resolving customer issues.

"I didn't want to rate it as 3 stars"

I didn't want to rate it as 3 stars. I think it deserves less for the service I end up having from their customer service team. But today, I had the chance to talk to Laura from the customer service team. She dealt with the issue I had in a very professional way, unlike previous people who I contacted.

My issue has still not been solved, but at least someone from BE team wanted to do something to sort out my wrong billings.

Thank you Laura. Laura alone deserves a 5 stars rating for the service she's been providing.

"Totally Abismal Company AVOID AVOID AVOID"

This is my 2nd review of Bristol Energy. Same problem as suffered by many, they owe me money but keep sending demanding and threatening letters. Unable to contact by phone as its always busy, emailed customer care and messaged through my account but never get a response.
This has been ongoing since May and still not resolved.
How do they get away with keeping peoples hard earned money and not refunding it???
I would like to close my account and change to a more reputable provider but cant do this until they have refunded what they owe me and I can get my account up to date as they are insisting I am in arrears.
Paying £125 a month for electricity alone for the pleasure of this treatment !!

Update 17.12.21
Totally useless response from Bristol Energy following review on TrustPilot. They have not looked into my account and have completely ignored the fact that they owe me money and that is what is causing the problem !!

"Bristol Energy"

Bristol Energy are terrible, worst I have experienced. I give monthly meter readings and not had a bill since August 2021, now December 2021. Have sent emails with no reply.

"Absolute shambles of a company"

Absolute shambles of a company, never reply to emails, phone lines always busy. They increased my DD from £34 to £49 without notifying me and nearly OD me on that account as I only keep a bare minimum in it to pay bills which I know how much they will be. I stopped my DD now they have increased my standing charge, last week I eventually had a call back and am now initiating a dispute, if I get no satisfaction I will esculate to OFGEM, total robbing cowboy company. AVOID.

"Thanks Paula *****"

I've been with BE for 1.5 years and had a number of queries that I needed answering / resolving. Their phone wait is quite long so got a call back from a very helpful member of their team, Paula. Super efficient and friendly -- she resolved everything. Thanks Paula!

"Smart meter, no bills or responses"

Joined BE over two years ago and everything was promising, and then, oh dear! I received a new smart (SMETS 2) E7 electricity meter in September 2020 and it has never worked externally. It doesn’t communicate with either BE or the In-House Display (which means that doesn’t work either). Regular emails from me over the past 15 months, and one slightly promising phone call, have come to nothing, with no substantive outcome (or in most cases, even a response) from BE, apart from “things were being investigated” in July 2021. BE have regularly reminded me to put my readings into the website, but this has not been set up for my two-rate electricity (because of the meter issue), and displays a single, “previous” reading which never came from me. At the end of my two-year fixed rate, I am now basically on the default tariff although my payments have not changed. I have had no actual bill since August 2020. It is now three weeks since my last email plea to sort this out, copied to the CEO, which has had no response. Not sure what else I can possibly do!