"Oh dear another company under new…"

Oh dear another company under new ownership that will collapse from within. Have been a customer for a few years but will be leaving. They increase my DD by a third based solely on the last bill cycle no consideration given to the fact it was a three month lockdown period and also the main winter quarter. 1 I suggest they buy a new computer instead of one that has pop up frogs and plays a tune. 2 actually get the usage right I estimate I will use £748 a year which if devided by 12 is 63.00 a month rounded up not £84 as these clowns think, shame but goodbye BE.

"This used to be a very responsive…"

This used to be a very responsive service but this has declined significantly over the last year. You are trying hard to return to the high quality customer service. Email responses and payments take weeks to chase up and as a culnerable customer I am glad I have my family to chase this up on my behalf otherwise it would cause me lots of problems.

"No customer service."

No customer service.
Changed provider after existing deal ended and found better deal.
Final read provided end of March, so called a week later as no final bill received and was told to call again after a week.
Phoned a week later and was told by an assistant that she was only taking enquiries for someone to call me back within 3 working days.
No call after 5 working days, I have always been in credit and they still owe me money, absolute shambles of a company, DONT USE

"So slow to reply to emails and also…"

So slow to reply to emails and also slow to pay back credits when moving because of bad service. 11 weeks and no word back from them. Mrs Woodward

"Excellent Service"

Very please with the service in past 2 years. Also very accommodating when you ring customer service. Have recently signed up for another 2 years.

"I telephoned my meter readings to one…"

I telephoned my meter readings to one of your staff and then mentioned that I couldn't do this over the internet as I had forgotten my password. he immediately got to work and sent me a temporary password so that I could pass on future readings over the internet and alter the password at my leisure.
A very prompt and helpful young man!

"Not so impressed with Bristol Energy now"

I have been with Bristol Energy for approx. 4 years and in the past have been pleased with the fast response to phone queries but this seems to have changed since they have been taken over/sold the business. I tried calling and left a message the first time, no reply and then managed to speak to someone the second time who turned out to be someone who took messages for Bristol Energy who said I would be called back but call never came. Tried the third time and again answered by someone who appeared not to work directly for them who said I'd be called back. Call never came again so renewed myself on line. Not impressed

"Slow in replying to e-mails or not…"

Slow in replying to e-mails or not replying at all. It happened to me at least 3 times when you failed to reply to my mail.
Not very informative on the telephone when asked for information or clarifications about your services and prices.

"Had to wait 5days."

Had to wait 5days for your customer service to ring me back so that I could try and just renew my policy on a new tarrif. I think you cannot call that good service, if it wasn’t for the fact that I had so much trouble changing my energy supplier when I changed to you I was seriously thinking of cancelling my policy with yourselves. So if I have to wait that amount of time again I will definitely change my supplier.

"Been with Bristol Energy for one year…"

Been with Bristol Energy for one year now. Switching was simple, everything has run smoothly with no issues at all. Monthly payments are easy, the interface of the website really good, and compared to others, I’ve found pricing extremely competitive. And it’s green energy. Can’t find anything to improve, apart from going even lower on price!