"Twice I've had to call over the last…"

Twice I've had to call over the last few months and call wait was over 25 mins then when eventually got through to someone I was told someone would call me back and that the wait would be at least 72 hours. Understand Covid19 but this has to improve going forward and should not become the norm. Please take note.

"smart metre"

all is fine, but i still do not have a smart metre after requesting many times

"the few years I have been with BE I…"

the few years I have been with BE I havent had any issue with them. however this year due to costs i have opted to change supplier

"Overall good with communicating."

Overall good with communicating.

"Bristol Energy - a helpful company"

Bristol Energy is a pleasant company to deal with. Always helpful and I believe my monthly payments are pretty reasonable taking everything into consideration.

"Excellent service at all times"

Excellent service at all times

"Happy customer"

Happy customer

"Answer your customers E mails."

Started off ok. Then direct debit increased. Renewed agreement for two years at £75.00 per month. So far they have taken two payments of £106.00. Have Emailed them three times in the last month and am still waiting for a reply. Tried phoning but only get a messaging company who say they will pass on message.I know they may be working from home but have had over a year to sort out staffing issues. Phone app works ok but they must try a lot harder at communicating with customers.

"Can't get help needed from Bristol Energy to make switch, very poor customer suppor"

I am trying to transfer to Bristol Energy from EON. Got an email asking for my meter reading, to be submitted in 5 days. Tried to set up online account using new customer acc no, can't as website keeps giving error message on account set up. Phoned and got third party "assistant", not part of Bristol Energy, gave them meter reading but as they are third party, not BE, can't be sure if it will get to BE. Told I should get call by Friday to fix online account but can't say when. I'm not always in and mobile reception where I live is very poor. E-mailed customer service to ask for fix to account set up, auto email back to say reply can take up to 10 days and not to send reminders. As meter reading required in 5 days a 10 day response period means I can't be sure of getting meter reading to them in time. Website says - "Our dedicated team are here to offer support and advice whenever you need it". Even as a new transferring customer trying to fulfill requests from BE I can't get a response from the "dedicated team" when I need it. Once my sign up is complete I am planning to go straight back to EON or another main stream supplier.

Update - I got a call from Andre at BE. A really friendly helpful guy. Have to say he has my sympathy if he and his colleagues are having to deal with the symptoms of what appears to be a system/structural communication problem that BE need to fix for the benefit of both their staff and customers.

"Told me I could save £82.20 if I…"

Told me I could save £82.20 if I changed to a new tariff.
When I recieved the new tariffs they'd gone up. How come?