"Good company with great tariffs pity…"

Good company with great tariffs pity about the £10 per month standing charge.

"Bristol Energy have been brilliant…"

Bristol Energy have been brilliant since I joined them in 2015/16, but I'm disappointed that they have decided to end the twelve pound per fuel discount for being paperless and just using online readings and bills. S R Price.

"Excellent first class service"

Excellent first class service, well done and keep safe

"Good website makes managing your…"

Good website makes managing your account straight forward and easy to navigate.
Competitive pricing, clear communication and above all customer friendly.

Delighted with B E as a supplier

Thank you

"Molly at renewals is amazing"

I telephoned Bristol Energy as did not want to be switched to their variable tariff. Molly in the renewal department is fanatic. She took the time to explain everything clearly in a way I understood and ended up helping me with additional things. Molly was very personable, knowledgeable and pointed out benefits that I was not aware of. The customer service she offered me today made me feel valued as a customer and is why I am staying with Bristol Energy - Thank you Molly :-)

"This is a horrendous company to deal…"

This is a horrendous company to deal with.

I moved from Bristol Energy to Octopus Energy back in October 2020 and they are still chasing for me for a bill that is not due.

They have a totally incorrect meter reading which I have a photograph evidence is incorrect and even their staff have agreed is wrong. Therefore why do I keep getting reminders for an unpaid bill. I have lost count of the amount of time I have wasted calling Bristol Energy to be told, its fine - your account is closed and the bill is in dispute - you won't be contacted again - I have put a hold on it. I called last week to be told the same thing again and what do I get this morning - an email chasing the outstanding payment.

I am about to give up and go to Watchdog!!!!

My advice would be to steer clear of Bristol Energy.

"Terrible customer service system, sends you round in a feedback loop"

I am having a number of problems with getting my bill recalculated while my property is unoccupied. The customer service system that Bristol Energy have set up at the moment sends you round in circles. You call and have to leave a message to get them to call back, but then if you miss that call (as often happens due to work) you then have to call back and leave a message, which then puts you back to waiting to for a call back, which if you miss... just repeat.

I would be happy if the online account worked and allowed me to manage my account remotely through that - but this also doesn't work as it sends you a password reset link but then says the link has expired. I despair. After trying this three times, it has asked me to call customer services to unlock my account, which then puts me back into the leave a message and we will call you back nightmare loop.

Having a functioning online account system would remove the need to phone, and therefore help reduce pressure on staff, so phone calls might begin to be answered again, and would also help me manage my account.

Currently I feel that once this bill is sorted I am planning to change provider as it's too stressful to deal with managing the account.

"Left several messages on urgent matter…"

Left several messages on urgent matter that has a knock on effect to something fairly important to our life. Noone calls back after leaving several messages and emails.
Need URGENT response please Account number
200330955

"Terrible customer service"

Terrible customer service, terrible broken website, awful broken app, can't get through on the phone and it's been 5 days and they still haven't replied to my e-mail.

PLEASE DON'T SWITCH TO BRISTOL ENERGY!!!

Worst mistake this year.

"Awful company to deal with"

Awful company to deal with. Constantly try to increase payment by £30 -£40 a month. When eventually you do speak to them they say computer error and cancel increases planned to direct debit. Happens every quarter. Now outsourced customer service to India, after long wait on phone get told ' someone from the company will call you back in few days, we are just a messaging company'. Don't consider them at all as your energy supplier. I am off to seek alternative now.