"Bristol Energy has alway given me…"

Bristol Energy has alway given me honest advice I have been with them for a few years ! can’t fault them ! I am a pensioner can’t afford to pay large amounts ! They guide me very well

"Dreadful company"

Dreadful company. How the can claim to offer excellent customer services l have no idea. I send 2 emails complaining about a direct debit increase - both of which were never answered. In the end l had to phone the company to resolve the issue. They claim to review accounts periodically so that direct debit payments are aligned with usage. However, they increased my direct debit payment even though I was over £400 in credit! When l called customer services I waited for 20 mins to speak to someone. And the entire time I was waiting, l had to listen to the worst music I think I've ever heard. And my direct debit ? Yes, it was reduced by quite an amount. On the plus side, when you are eventually able to speak to someone, they are very helpful.

"Very dissatisfied,"

Many errors on annual tariff change. Still awaiting smart meters to be sorted, Ignore Emails. Very dissatisfied.

"I have stayed with Bristol Energy"

I have stayed with Bristol Energy after checking compare sites i found their prices and standing charge very competitive i also like that they are green energy and i chose to renew for a 2yr contract because they have no exit fees if i find cheaper else where at a later date i can swop i give my meter readings every month so keep on top of my bills when i need to speak to a customer advisor the phone is answered quickly by a staff member i can understand and my queries are sorted quickly

"No answer"

I tried calling, writing emails about six times and lm still waiting for a reply ,your calls say you will get in touch within four working days that’s was weeks ago lm still waiting.
As for emails all l got was download the app which l already had and it still doesn’t work very bad service.

"I'm generally happy with the service…"

I'm generally happy with the service and really want to support the green initiatives and a socially responsible supplier. I am fed up with how long it takes to get through on the phone. It's really clear you don't have enough staff.

"The supply of electricity isn't an…"

The supply of electricity isn't an issue. It is the lack of availability when questions arise. FAQ, automation, website doesn't cut it. Human discussion is required. Phone and wait 15 mins. Finally get answered by some person who takes details of your concerns, but actually does nothing. They are there to answer calls but you get no answers to your questions; someone else will do that "perhaps". They phone you back at their convenience, but it won't be at your convenience necessarily. So you don't pick up, and as far as their concerned, job done. Nothing is resolved.
Since the sale of Bristol Energy the system is unable to cope with phone calls that go through a filter as described , or Emails that remain un-answered. Or asking through the "app".
Still awaiting on a reply since 22 April, Now it's 12th May,
Wait 10 days for a reply they say! Why should we? Because of your incompetence at offering a service.
If you drive into a petrol station to fill your car, you're not waiting 10 days before they switch the pumps on......
In conclusion. Bristol Energy are "a supplier" that showed promise but made no money. Now their purchased by another and they are just weak, disorganised, understaffed and unable to deliver customer support.
So after so many words as above; they can be termed as "disappointing".

"Excellent service and staff"

Excellent service and staff, they are always finding the right solutions for you so to save you money but they keep the great service. All the staff are very helpful, friendly, knowledgeable and with strong integrity. They are excellent in communication and they keep you up to date with any information that would help you and your household. Definitely the energy company you should go for

"Recent customer service issues"

I had a very good experience with Bristol Energy for the past 2 years until I recently tried to contact them about my renewal options - my email was ignored and multiple phone calls were not responded to within the indicated time period. This was the first time I had tried to make contact since the takeover by Together Energy. I also didn't receive the usual 3 monthly mail about providing meter readings, so my latest bill has been over estimated. I hope that this is just a temporary dip and the customer service experience improves dramatically in the near future as it was always easy to get through directly to an agent on the phone when it was just Bristol Energy.

"They play the rip-off tariff games by…"

They play the rip-off tariff games by switching you to an expensive tariff when the old one expires - because in the absence of you saying otherwise, they logically assume you would like to move to the most expensive. That has now been outlawed but they profited while they could. Their web site is rubbish, half of the functions don't work and they don't reply to emails properly. I am still being sent letters threatening me with debt collection - despite my having been a customer for many years, made arrangements to pay it off and the amount being less than 200 quid.