"Extremely poor service and don’t seem…"

Extremely poor service and don’t seem to have any idea what’s going on with your account

"Absolutely pathetic excuse for a…"

Absolutely pathetic excuse for a company. Useless customer service, constant glitches, and no help when escalating complaints. We switched to them as a provider and I will forever regret that day. Avoid at all costs.

"Moved house 6 weeks ago, no final bill"

I moved house over 6 weeks ago and I am still waiting on my final bill. Worryingly the app has registered gas usage on my account for some of the time that I have not lived at the property!

"They keep your money, do not run up Direct Debit credit"

Sure they are now more expensive than many providers, but the real cost is when you leave. They keep taking the Direct Debit, then keep you waiting eight weeks less four days to return your money. Except that then they don't return it. And to make a complaint, they tell me, takes another eight weeks before any escalation to Ofgem or any other body. Clearly I am writing this so you stop your direct debit well ahead of leaving if you have a credit balance. They put your energy charges up even more for that leaving period, but better than four months fighting to get a refund. (Oh, and Customer Services have a standard reply that they take ten days to respond to your communications now). Hope that helps you.

"Been with Bristol for just over 1 year"

Been with Bristol for just over 1 year. Their energy price is perhaps not the lowest but is reasonable and having expressed the wish not to have smart meters installed I have had no hassle unlike previous suppliers. Their customer service is excellent - friendly and helpful and everyone I have spoken to speaks clear English.

"well pleased with all at Bristol Energy…"

well pleased with all at Bristol Energy grate to see my gas bill is under control and you are keeping me informed with my meter readings when you need them .Keeping up to dated with my cost of gas witch i use thanks....

"Our experience with Bristol Energy"

Our experience with Bristol Energy
We have recently changed to a different tariff and this was carried out very efficiently.
We did have a difficulty sending in our meter reading but this was dealt with quickly and politely
We are very pleased with our excellent experience

"Very happy with Bristol Energy"

Very happy with Bristol Energy. I submit a meter reading every month, receive a bill for the correct amount and pay by internet banking on receipt. No estimated monthly Direct Debit and never paying for the actual amount of energy you use.
I won't change from Bristol Energy while the current system is in operation. Had no end of trouble with our previous supplier (now in liquidation) to get a correct bill. Dragged on for over a year.

"I have found Bristol Energy very easy…"

I have found Bristol Energy very easy to deal with, customer service answer telephone calls without much delay. Their statements are clear to understand and I have just referred my new next door neighbour to them.

"Problem setting up direct debit on new…"

Problem setting up direct debit on new contract. Otherwise fine.