"Satisfied customer"

Efficient online service, clear billing, but always able to speak to someone if I need to. Would recommend Bristol energy.

"Always contactable and willing to go…"

Always contactable and willing to go 'the extra mile' to resolve any queries and keep you informed of the outcome.

"Not bad for an energy supplier"

Not bad for an energy supplier but am very disapointed by not using my smart meter as requested, Itis a new type as well but you keep telling me it isnt so I have to keep reading the met not good!

"Have no problem with Bristol energy…"

Have no problem with Bristol energy they remind me when I have to read my meter and come back very quickly with my bill also advise if l need to adjust my monthly premium .

"VERY SLOW TO REACT TO EMAILS IF AT ALL!"

VERY SLOW TO REACT TO EMAILS IF AT ALL!

"Customer database up to date then?"

I left Bristol Energy over a year ago! Just been asked how they are doing. I don’t know.

"Once a decent company but not now"

Continually pestered to change to a smart meter. Only did so because they promised an In Home Display unit. Even the guy fitting the meter told me not to expect one from this company and lo and behold it never arrived. After numerous frustrating emails with various claims such as "its being posted next week" "we thought you already had it" to "we only have one person in the office" and ultimately being told I was at the end of a very long waiting list and to stop bothering them. In the end I left for a cheaper and more honest and upfront company. No doubt someone will be tasked with replying to this with a lame excuse similar to those in the emails i received

"Being at the end of a fixed period of…"

Being at the end of a fixed period of one year and with our account being in credit by £600 plus, how do you intend to repay us the money you owe us?

"Signed up for a new 2 year deal 7 April…"

Signed up for a new 2 year deal 7 April 2021at £130 per month. Almost immediately received an email advising that my new D/D is £156 per month, based partly on a bill that was due to be calculated just two weeks later. Not transparent.

"Bristol energy lack of customer service"

Bristol energy customer service - which really should be renamed to something more appropriately reflecting their lack of it - has failed again. Second time in two bills! See my previous rant in February about the (late) January bill.
This time the April bill (late, arrived in May), showed unaccountable readings, credits and debits from July 2020, even though those bills are past and paid for, for which I required the explanation to which I am entitled. No reply after more than the 10 days in which they said they would reply. The email address they give is ignored as is the phone number. Having looked at my account this morning, I see they have altered the figure I gave for the electric although they left the gas as I had read.
They reckon in a sales email they are Great 5 stars on Trustpilot - this is grossly midleading and should be investigated.