"They keep putting my Direct Debit up it…"

They keep putting my Direct Debit up it started at £52 per month and now they want £91 per month despite my account always being in credit sometimes as much as £450 in credit. When I asked for them to refund this they said OK but wanted to retain 2 months payments so that I would not get into debt, which I never had.

"Excellent service"

Excellent service. No price hikes. No surprises.

"Good value"

Good value. Choice of tariffs to suit your lifestyle. Good explanation of alternative plans. Good value if you can't have a dual fuel tariff. I can only have gas only as my electric is bulk buy on a Park home site.

"Customer service not as good as it was"

Customer service not as good as it was.
When I called could not deal with my query and said would call back. The call never came. Called again and part of query now resolved.
Also suddenly started to ask for monthly readings which are not convenient.

"Rubbish communication"

Don't ever get in touch if you need an answer in a hurry. They took 3 weeks to answer an email query and they use a third party to answer their phone calls, which means you can't get an answer straight away using the phone route either. Oh and check to make sure that they've added you to the national grid database as well, as if they haven't, you can't shop around when the time comes for contract renewals.

"Absysmal Service"

Absysmal Customer Service, if it exists. Written twice over the last 4 weeks questioning why my Direct Debit is increasing by 17%, on a fixed tariff, when I'm over £200 in credit going into the summer. Haven't had single response. Another soon to be ex customer.

Update. Just received their standard "sorry" reply with no offer of help. Think I'll contact the regulator and report them.

"Bristol energy suddenly stopped taking…"

Bristol energy suddenly stopped taking a monthly amount from my bank account (Direct Debit) and demanded I pay monthly. There is no mechanism on the website to re-instate a Direct Debit. They are (effectively) not answering the phones and an email query sent 2 weeks ago is still unanswered. They have really gone off since being taken over. Time to move on I think.

"I have found Bristol energy to be easy…"

I have found Bristol energy to be easy to get intouch with and renew tariffs. Since being taken over I have seen prices rise sharply. I know a lot of this is due to the wholesale market. Word to the new owners. There's not a lot of difference with other suppliers now. Infact there are cheaper deals out there!!

"You state that I am on a variable…"

You state that I am on a variable contract in one statement and on a fixed one in another!!! There is a difference BUT your call centre person could not explain the reason but acknowledged that that was in fact the case.

"Ridiculous"

I have 12 properties in London, this is so far the worst provider, I have been trying to speak with them since weeks, since no success.