"Terrible customer service"

Customer service communisation is terrible. I’ve been trying to change my direct debit amount for 2 months, no call backs, no response to 5 emails. Do not use this company.

"They have kept everything as promised…"

They have kept everything as promised and very good communication

"I applaud Bristol energy's support of…"

I applaud Bristol energy's support of community initiatives and the move toward green energy supplies, but the recent increase in my Direct Debit from £75 per month to £104 per month is unacceptable, particularly when I have been mostly in credit.I shall look elsewhere.

"After over a year of telling them many…"

After over a year of telling them many times of readings are incorrect and pic send proof when they ask for the evidence. It is still the same & getting readings registered on my account whch r different to my photoshot of readings from meters!

"I have found BE to be efficient and…"

I have found BE to be efficient and helpful on any queries that I may gave had. A competitive energy company giving green energy

"Low cost energy"

Low cost energy. More importantly renewables. Does what it says on the tin. Paid well over the odds with British Gas. Delighted Bristol Energy

"My experience with Bristol Energy"

I’m happy with the service I have received from Bristol Energy. It has been possible to renegotiate monthly contribution payments to my advantage.
The only disappointment I have is that the smart meter which was provided and fitted by engineers has never worked properly and will not link up to the meter reading service in spite of requesting this be rectified many times. If this matter is resolved I will be completely satisfied.

"Could do better"

Each time we rang were passed to a call handler, who promised we would be contacted, but still waiting, although we have renewed, not a great way to deal with customers, also it took for ever to get the readings entered as each person said they would pass them on. Do not appreciate being sent e-mails saying readings needed when these have already been entered.

"Very supportive and efficient"

Very supportive and efficient

"I have been with this company for…"

I have been with this company for several years and I have been very happy with the service and prices. My only complaint is that I have to ring the customer service up to check if I am on the cheapest tariff, I would like them to notify me of any cheaper options and automatic change for me