"So far so good"

So far so good. I don't really have enough information yet to form a firm opinion. Therefore not excellent, yet.

"Useless customer service."

Useless customer service.
Received exaggerated estimated bill.
E-mailed with readings and offered to pay corrected bill once received. Then received 2 payment reminders but no reply to my e-mail, so sent another one. Now received a letter threatening debt recovery, but still no corrected bill or response to my e-mails. This has been going on for months now. COVID and working from home or not, service should be much better than this.

A company to avoid.

"I am being requested to have a smart…"

I am being requested to have a smart meter fitted, if this means that to continue being a Bristol Energy customer I have to have one fitted then I shall change supplier. I do not want a smart meter.

Roy Sewell

"I APPRECIATE THE MONTHLY EMAILS TO…"

I APPRECIATE THE MONTHLY EMAILS TO REMIND ME TO READ MY METRE
IN ADDITION THE STAFF ARE ALWAYS FRIENDLY WHEN TELEPHONE WITH A QUERY

KIND REGARDS

DENIS ALSTON

"I have sent three E Mails in the last…"

I have sent three E Mails in the last four days and still wait for a reply

"My renewal went up with over £120…"

My renewal went up with over £120 pounds, had to switch to E.On who gave it to me at only £2.50 more than what I was paying at Bristol energy. Complete rip-off since Together Energy took Bristol Energy over.

"I moved to Bristol Energy 3 years ago"

I moved to Bristol Energy 3 years ago. I have been very happy with their service. They remain competitive, green and fair.

"We changed over to Bristol Energy"

We changed over to Bristol Energy, been with them for 4 months now. Still waiting for them to answer my calls, ring me back answer my emails, switch over to my smart meter and fix my gas meter as it doesn't work . It's broken and can't get any readings from it.

"Having now left Bristol Energy for…"

Having now left Bristol Energy for Octopus (after previously leaving poor feedback for B.E due to their repeated lack of response to reasonable questions over dramatically raised monthly debits out of sync with my energy usuage projections ) I must give credit to their efficient transfer to my new provider and prompt billing and collection of my final payment.
If only they could have got their act together sooner they may not have lost a customer of the last 3 years.

"Refunds …"

After being with Bristol energy from the start now left because of the increase of cost.
I am £219.45 in credit. Have been told refunds are now posted back to you this could take a number of weeks. I understand supplies must refund money owed within two weeks or 10 working days of the final bill being issued and payed or pay compensation