"Setting up new accounts"

The chap that assisted with the setting up of my new accounts for Gas and Electricity was most helpful as was the lady that assisted in making arrangements for the return of £500. Looking forward to receiving the big cheque.
Thanks👍

"Friendly helpful service"

Friendly helpful service. Problems with assessing my account persist but the staff always willing to help.

"I like their ethics and they respond…"

I like their ethics and they respond well when necessary.

"Customer support process is comical"

Customer support process is comical. The people are good and pleasant, but the process to help the customer are terrible. We had a problem with a meter move and their engineer, then their customer support team failed to get the correct ticket to UK Power Networks. 4+ weeks and tens of phone calls and emails and now I've been on hold for 45+ minutes. Would not go with BE. No email yet, Anne
One day on and still no email from Anne

"Nicole sorted out billing and account issues- excellent employee"

Thanks to Nicole- she sorted out our ongoing catalogue of errors with basic billing and credits on account with BE. However, all got sorted by Nicole- very professional and competent, so lucky we got her to help us!

"Hounded by debt collectors"

I left Bristol Energy last October and after they had refunded me what they owed me and told me to cancel my direct debit, I thought that was the end of our account. Yesterday without any correspondence with Bristol Energy whatsoever, I received a text message from AJJB Law, a debt collect/enforcement agency for money, that I owed T/A Bristol Energy. Naturally I thought this was a scam as I had a refund from them and no other correspondence in any format had been received from them. I got another text from AJJB Law this morning. So I called Bristol Energy and they told me there had been an error and I owed this money. I asked them if it was normal for a debt collection agency to be actioned before they contacted a customer to speak to them, I was told that this had happened to 700 other customers. This is not how you treat customers ex or current. I feel so stressed because of the contact with the debt recovery agency. I have never owed a penny to anyone and feel sick from the whole experience.

"Andrew was completely courteous and…"

Andrew was completely courteous and helpful. He took a problem away to understand it and came back with it fixed pronto! No reply, please.

"Poor customer service reps on the phone…"

Poor customer service reps on the phone who get straight on the defensive at slightest hint of anything that would be a disagreement with them. Not nice to deal with and poor at setting any customer expectations. Wish i hadn't signed back up

"Doing great thanks !"

Doing great thanks !

"Ship shape and Bristol fashion :-)"

All running smoothly and accessible to speak to on the phone. Ship shape and Bristol fashion :-)