"Good service from Bristol Energy. Abysmal service from Morrison Data Services."

The service I received when renewing my contract was excellent. The Adviser was brilliant. However, I've experienced problems with getting meter readings since I'm unable to do this myself. You agreed to get this done for me and I provided details of my meter's location where there is easy access on the outside of the building.Your meter reading contractors, Morrison Date Services are absolutely useless. Firstly they read the elec, but not the gas. Next time, they just left a card asking me to do it myself. I had to get my brother to drive here specially, to get a reading, but because it was done at the wrong time, it cannot be taken into account and you won't refund the monies I've overpaid.

"good value and good customer service"

good value and good customer service

"Tried twice to recieve e mails putting…"

Tried twice to recieve e mails putting me on a new tariff without success

"No customer service"

If it was possible I would give 0 stars as they certainly deserve this – avoid if possible. Customer service does not exist.

I am bombarded by emails and text messages about an unpaid bill that i have paid. I have verified the payment through their payment arm, who responded that payment was sent to them, and that I would need to contact Bristol Energy directly to rectify. When I contact them by email and telephone they do not respond/rectify the issue, and I continue tor receive emails and text messages about an unpaid bill.

The whole lack of Customer Service just sends you round in circles - member of our team will respond to you within 2 working days.

Avoid this company as they are beyond incompetent.


Account number: 200254018

"I am very happy with the service that…"

I am very happy with the service that Bristol Energy provides, no complaints.

"Disappointed"

Disappointed. Bristol Energy USED TO BE the best utility company I had used, but since requesting a refund of the credit that has accumulated on my account and to prevent repeated credit accruing, for my direct debit to be appropriately reviewed, recalculated and reduced, I have experienced over six months of chaotic, counterproductive conduct, and am currently attempting to get the service level experienced to the attention of the CEO

"Can’t fault the service"

Can’t fault the service. Saving £3 per month £36 per year. Reassuring service.

"Told them I was leaving when contract…"

Told them I was leaving when contract ended as there was a slightly cheaper tariff.
They wouldn't match it, si I am leaving. It's a 40% increase

"Join Bristol Energy and save money now"

I have been a customer of several energy suppliers over many years now and I can honestly say that Bristol Energy are a pleasure to recommend both for their friendly efficient service but probably more important their excellent value tariffs.

Having been with them for two years, I did my usual Uswitch comparison website search but could not find any supplier to beat the new quote from BE. Great news for me and check them out yourselves as most suppliers now charge ridiculously high daily charges in addition to massive kilowatt price hikes.

"Good enery provider can't complain…"

Good enery provider can't complain been with
Bristol-energy 3yrs