"Gas only from Bristol Energy"

A very big drop in monthly payments at the start. But overall in the long-term may not be the best move.
1.Bristol energy cannot read my gas smart meter,
2. Cannot see usage on a PC by logging in (need to install app on phone,)
3. Monthly payments almost doubled after the first year,

"So far so good easy to talk to"

So far so good easy to talk to

"Bristol energy provides very…"

Bristol energy provides very competitive price for energy
To this they have sacrificed some customer service
The amount and cost of energy is assessed for payment of monthly direct debit this can result in the company having a health amount of customers money most of the time

"I’m very disappointed with Bristol…"

I’m very disappointed with Bristol energy - you wait for ever to get through then their advisers tell you one thing and do something entirely different - communication is impossible - they are a shambles - Grenville Jones - Bath

"Completely incompetent"

Completely incompetent. Since the acquisition of Bristol Energy, the service and competence has declined catastrophically. Many, many complaints but for one: they seem quite unable to set up and administrate a direct debit. This has little or nothing to do with Covid, since BE staff have worked effectively from home. The new outfit is a shower.

"Still waiting for refund after 25 working days!"

Closed my account with them on the 7th June. 9th June sent final bill which said refund will be in my bank within 10 working days, here I am on the 19th July and I still don't have my £132 refund. I've just been told, again, that it will be in my bank tomorrow.

Day 26, still not arrived?

"Why change for the sake of it?"

We have been with Bristol Energy for the last 2 years and this one will be our third. I went through all the motions; comparison sites up to my eyeballs. A very time consuming exercise. The prices and various issues/schemes can change in the blink of an eye. When I actually worked out kilowatt hours + standing charges, like for like, I was amazed to see how we the consumers are being taken for a ride. Anyway, having a good agent Bristol Energy who understood arithmetic vs 'monthly payments', I ended up paying almost the same going forward AND I got a fixed price for two years AND NO EXIT FEES!
Well done Bristol Energy, keep this up and Together (yes, a pun intended) you will become 1 of the big 5 and I'll become a lifetime customer.
Very happy with Bristol Energy and yes I'll recommend them to anyone who knows their arithmetic!

"Sharp practice"

I have been a customer for the past two years.
I am disappointed by the size of the price rise for the next fixed price as it seems unjustified.
The offer made to me first was even worse and was sharp practice. If I didn't have the earlier offer in writing I would have gone elsewhere.

"Waiting for automatic refund 2 months later…"

Changed supplier back in may just based on price alone. Am still waiting for a refund of unused credit from them. Not quick to answer emails if at all.
They sent me an email themselves telling me they would refund the money in 10 working days, still waiting 2 weeks later. Customer service is not so good, now told it will be a cheque, even though I paid by direct debit. Am awaiting a call back, could be a while!
It would appear this is the quickest way to get a response from them. Rather than go through them directly where others can not see how badly they are doing. I will not add more details personal to my account. I am still waiting for the call back I was told to expect

"Great team to work with .prices fe very…"

Great team to work with .prices fe very good and so easy to deal with,great service