"Issues with closing account."

For context, I am a student in university.

We have now moved out of our property and have attempted to close the account. I rang on the 22nd of June to close the account. I was told this would be done and I would receive the final bill.
I then rang on the 19th of July and was told that the process took six weeks. Having only been 4-5 weeks I then was confident that this would be sorted.
I should not have been confident because this was not sorted as I rang on the 4th of August (six weeks and one day from the original call date) and was told that all the information was correct but this was not sorted. I have been told to ring again next week if this is not sorted.
This can be contrasted against my experience with my water company, who I rang and closed my account quickly and comprehensively.
This stops us from getting our deposit, and in the age of the internet should be able to be accomplished fairly quickly. The process taking 6 weeks is already incredibly irritating without any issues that would then lead someone to say not much could be done and check back in a week and a half.

"Good communication"

Good communication

"BE continues to withold my credit refund"

Now 28 working days from my final bill and like hundreds of other customers they still have not paid me my credit back. Additional to my credit refund the owe me £60 in compensation for failures to issue my refund within two deadlines. Offical complaint filed and they still haven't acknowledged it. Im now counting the days to take them to the ombudsman and to small claims court as their careless behaviour is disgusting, im sick of their lies and deceitful practices. All i want is my money so i do not have to deal with this toxic company anymore BE now Together Energy should be shutdown completely.

"Definitely not happy with this company"

Definitely not happy with this company. Been charge over £300 for their mistake when they didn’t put my reading in. Ive moved out from my old property they knew about it and yet they haven’t done the moving part yet so now, I have to wait for my final bill with god knows how much on it.. not a very good company would not recommend!! Will be making complain

"Dismal service"

Dismal service for those closing accounts. A six week delay in getting final bills out? While still issuing other bills? Crazy in an era when this can all be done with the push of a button.

"OK TILL THEY OWE YOU MONEY"

I contacted you by phone on the 2nd July, to let you know we had moved house, and to give you the final meter readings, the lad who I spoke to said, a bill would be raised, and the balance £64.64 would be paid back into our account within 10 days, I called again on the 12th July, and once again the lady I spoke to said the balance of £64.64 would be paid into our account within 10 working days.

I then spoke to a gentleman w/c the 26th, and was told a bank transfer would be in my account by the Friday 30th, he even gave me a ref number, which is ********

I called on Friday evening on the 30th, after nothing was received by my bank, and was told a totally different story, I was told a cheque had now been sent out, someone is blatantly lying to me.

Even worse the lady I spoke to said, a manager would call me on Saturday morning without fail, I see you are closed on a Saturday, once again I have been lied to.

I received the final reading statement from yourselves on the 12th July, which states a credit balance will be refunded within 10 working days.

It states when you phone that all calls are recorded, that is great if you actually listen to them, I suggest you listen to them, and see which members of your staff are telling customers lies.

"My electric agreement was up for renewal"

My electric agreement was up for renewal, I tried to renew online as recommended but found it impossible to do, so I telephoned waited ages for someone to answer, was told that someone would ring me back that day, no one rang back!. I then emailed recording what had happened received an email"thank you for contacting etc " I then sent an email saying how extremely unhappy I was with the service I was not receiving, eventually I was telephoned back and all was sorted.

"Absolutely awful complaint from 30 April"

Absolutely awful complaint from 30th April still not rectified. Falsifying information to cover their tracks despite a paper trail via emails falsifying meter readings. completely incompetent cant even get my name right in emails- stealing money refusing refund. Please avoid. Complaint is now with the Ombusman and of course Bristol Energy are dragging their heels adding their evidence with only 3 working days till their deadline.

"Gave me a great new deal better than…"

Gave me a great new deal better than most on major comparison sites. They just need to sort out one or two things with there web site.

"Good service"

They only use renewable energy, and the phone service is excellent. Everything can be dome on line,however I prefer to talk to someone, and they were most helpful.h
Only didnt get 5 stars because the emails at the end of the contract were generic and caused me anxiety.