"Shiawnie ;great service and problem…"

Shiawnie ;great service and problem solved.Thanks

"Issues with activation…"

we had some issues with the activation of the account, but Ishani was very helpful and kind.

"DISGRACEFUL SERVICE"

We were recently informed that our energy bill was increasing from £26 a month to £157 per month, a 6 fold increase on what we are paying. Rather shocked by this revelation, we called the customer service line to try and establish what had gone wrong at which point we were told we owed over £500 and this increase is to cover the repayment of that alongside our ongoing usage.

When inquiring about how this debt had accumulated, the call handler was ambiguous, completely unable to even state the dates from which this had started from. We were told we had been underpaying on our bills which is how this "debt" accumulated which is what we are strongly challenging. We were asked to take pictures of our meter readings over the past 7 days which we submitted but they haven't even bothered to respond.

Since the near 5 years in which we have resided in this property, this is absolutely disproportionate to any energy bill changes that we have experienced. We have consistently paid our bill through direct debit to the full amount stated, with absolutely no delays or underpayments therefore if you have supposedly been undercharging us then this is absolutely no wrongdoing of our own and it is completely out of line to spring a huge debt bill out of nowhere on our household, especially after the last 18 months we've all faced.

The property was completely empty for a 4 month period last summer during the height of the pandemic, subsequently followed by a 3.5 month period from November to March when only 1 occupant was in the flat - therefore significantly hampering the use of gas and electricity. Throughout these long periods, no meter readings were able to be submitted but the debt has seemingly increased and increased.

We requested that this "debt" is redacted with our bill returning to within the parameters of what we have been consistently paying over the previous 5 years. If undercharging has occurred that does not lay with us as previously mentioned we submit direct debits automatically according to your bills every month. If no action is taken we will escalate our complaint to the Energy Ombudsman.

We will be looking to switch providers to a more honest and transparent company if this isn't resolved immediately.

"Bristol Energy overestimated my monthly…"

Bristol Energy overestimated my monthly direct debit amount so, after 2 years, I was over £500 in credit. When I investigated the possiblility of renewing the contract, they wanted to increase my monthly payments by over 30%. I therefore moved my account to another provider. Bristol Energy did not contact me to ask why I was leaving, just sent a stroppy letter complaining that I had cancelled my Direct Debit.

"worst energy company"

I was told to submit my metre reading every month, I have been doing that since January 2021.

Last month I called to renew my contract that is expiring soon, but i got the shocked of my life that i am in debt.

The funniest part is that Bristol energy app on my phone is showing that I am in credit but someone in the billing department is saying otherwise. It is nearly a month since i called to renew and still counting no one from bristol energy has been in touch. To tell me what they messed up

This company is incompetent few customers experience the same it is just awful

"Paying for their mistake"

I’ve been with Bristol Energy for 3 years, regularly submitting my meter readings and relying on them to calculate my bills.
They’ve recently contacted me stating that they’ve made a mistake in the calculation and I’m using more than they thought. Because of this, my bills have rocketed by nearly 8x what I was paying each month to cover my “real” expenditure plus the balance I owe due to their miscalculation.
Big shock - please beware!!

Following your response, I would be happy to attach a photo of my bill proving otherwise.

"Having changed provider from Scottish…"

Having changed provider from Scottish Power (AVOID at all costs!) we were having issues with our smart meter not communicating. OK, it was not smooth sailing to start with, with BE, but after speaking to David Ayres, who was so customer focussed and helpful, we are hopeful our issues will be resolved. Thanks to David, what a pleasure to deal with you! I hope we have resolved the problems we were having.

"Absolutely Clueless"

I particularly wanted a provider that offers variable direct debit - I.e. you just pay for what you use and the direct debit is adjusted monthly to reflect the amount you used in the month. Their terms and conditions say they offer this. Yet when doing live chat with them, they said they don't offer it. Called up sales to check if this was right and despite it being during their opening hours, the call was answered by a call answering service and I was told I had to leave a message and await a call back but he didn't know how long it would take to get my call back. So I said that I was only calling with a query, but if I had to leave a message every time I wanted to speak to someone, then I didn't want to do all this messing about and he could pass on the message that I want to cancel my switch. 2 days later I get a call back and she says they have not received any request from me to switch to them. Well I had submitted the request on their website and had taken a picture of the confirmation screen. Anyway, she was adamant no switch was happening. Few hours later I get an email from them saying thanks for joining us and your switch has been set up. Total amateurs - they have no idea what is going on. Glad I realised how ineffectual they were whilst I still have time to get out! Another call now to try and get them to cancel the switch. If their professionalism thus far is anything to go by, no doubt they will say it's all cancelled and then I'll get an email in three weeks or something saying "We're pleased to confirm your switch is complete". Total time wasters. Avoid like the plague.

"AWFUL"

AWFUL! They sent me an incorrect closing bill in January and I informed them that the readings were incorrect.... 7 months later and they have the cheek to forward the bill onto solicitors rather than fix and admit to their own clerical errors. Unprofessional, NOT helpful and money grabbing.... avoid at all costs.

"Horrendous experience"

Awful company which I would not go anywhere near again. We have been passed around for about 2 years trying to sort out an error from their side which has caused our bill to be over £500 more than it should be.

Their customer service in particular was woeful