"Have been a customer of Bristol Energy…since they started"

Have been a customer of Bristol Energy since they started. Very happy with price, customer service. No exit fees if you leave but we haven’t. Can change tarif at any time.

"Delivered to spec and very helpful when…"

Delivered to spec and very helpful when contacted by phone.

"Customer service is always excellent"

Customer service is always excellent, no hanging around for an answer on the phone. The app is easy to use. I like their ethical position. If only more companies were like this.

"Not as good as they used to be"

Desperately slow customer service. Usually at least 10 minutes waiting time, with the corny old message "we're receiving a lot of calls at the moment " at whatever hour you call. An email will elicit a response that they will get back to you within days!
Other than that, reasonably competitive but have lost the edge since being taken over

"I have requested info on smart meters…"

I have requested info on smart meters since 13/05/21, this is the reply from you.
“Thank you for emailing Bristol Energy’s Smart Metering team. We aim to get back to you within 2 working days”

Also contacted you again in July. No Reply.

Not good is it.

"Put prices up by use of an automated e…"

Put prices up by use of an automated e mail.
Will not refund you
Will not listen to you regarding your direct debit
Will not reply to you
Dont do a great deal
Customer services is shocking

"The time taken to speak to an advisor…"

The time taken to speak to an advisor is ridiculous. This is not on the odd occasion as I have to phone in my electricity readings as I have two meters and your on line facility does not allow for this.
The average length of call is 26 minutes which,in my opinion,is too long,and covers a timescale way before covid restraints

"Always offer lowest price possible"

Always offer lowest price possible, have checked compere sites and found Bristol energy to be just as good as the next lowest, as yet never had a problem with them and their app is perfect for keeping up with bills

"Happy Customer"

Found Bristol Energy great to deal with and they have been very helpful each time l have phoned them for advice. Staff very helpful. Would definitely recommend them.

"Mixed feelings"

Prices too high, increase monthly DD too much, unfortunately no one else can do it cheaper at the moment. Will continue looking for cheaper.