"I have been unable to contact you many…"

I have been unable to contact you many emails unanswered. The change over from Bulb was disorganised. I have informed Bulb that I am changing back to them,, They had the courtesy to answer my queries. Quite frankly you are the most uncooperative energy supply company I have contacted Bye

"Its only been 3 months since I switched…"

Its only been 3 months since I switched to yourselves which was very simple.
However today you requested meter readings.
Your web site rejected my readings saying they were too high, but yours were hopelessly wrong - eg showing that I used 3 times more at night than during the day.!!
I called but your call centre person asked for photographs, I told him to either believe my readings or send a meter reader.
Meanwhile I sent an email to your customer service people with ALL my readings to date.

"Despite sending a number of e-mails to customer services"

Nobody contacted us from customer services regarding the issue raised. We eventually got through after a very long wait and spoke to a respensative asking why nobody had every come back to us over the 6 weeks !!! were then told that the finance department wouldnt be able to resolve the issue as the account should have been set up differently. The account of course having been set up by Bristol Energy in the first instance !!!! Could the issue have been resolved, we beleave it could have been if there had been a willingness by Bristol Energy. We will probably look for a different supplier now as that will resolve the issue !!!

Cara
You neither e-mailed us or responded via telephone to us in May and we have had to wait ages on the phone to get through to a human to say that we havent received a response -- if you had responded we werent told what that response was. We then had to explain to your staff about the issue raised.

So if you responeded then please send the response immediately !!!

regards

Mr P

"THE worst company I have ever had to deal with. Liars and cheats"

Everybody leaving reviews about their direct debits increasing without asking, mine didn’t go up and then they had the audacity to try and charge me £800 for a bill that now, after nearly a year of disputing, has now decreased to a point which the account is now in credit. Will they give me a refund? Will they buggery! I’ve rang, after 10 working days, to ask where the money is. After 20 minutes of waiting the phone picked up, then was put down. I rang back and after a further 20 minutes I get on the phone to someone who tells me the refund has been processed. She then puts me on hold for a few moments, comes back and informs me that there’s “a delay with refunds” even though I was just told it’s been processed. Liars, cheaters and pure corruption! Please avoid like Covid!

"Reasonable - bills a bit confusing"

We have been with them about months now on a 2 year contract - need to decide whether to switch or not.

With our previous supplier we had a smart meter but when we switched BE couldn't read the meters and we had to read the meters ourselves and send in the readings - we gave up badgering them - but they sorted it out after about 12 months.

Their accounting is very confusing - we had an offset bill and there was no explanation of why. Overall we are keeping to budget and just within credit.

"Customer service contact a joke"

Customer service contact a joke. Trying to get explanation of why monthly debit increased by £40 a month when £360 in credit. Previously could speak to local staff now overseas contact service only. Do not co side moving to them

"None existent customer service"

Used to be great service but utterly shocking now. Bumped up DD without warning which I tried to query as I thought it was excessive. Never resolved, just fobbed off being told someone will call back with 3 days, which they never do. When you email they advise you to phone, so you get stuck in a groundhog day of being fobbed off. Ridiculous. Have now transferred to another supplier a week ago. Tried phoning today as I've cancelled my DD. First time I was on hold for 3 minutes, 2nd time I was on hold for 8 minutes. Both times I was cut off when I got to the front of the queue. Customer service isn't just shockingly bad - it's none existent.

"Very poor service"

Very poor service. Every few months they try to increase my direct debit despite the fact that I'm hundreds of pounds in credit.
Impossible to contact anyone either by phone or email.

"Reasonable price"

Easy to run account online, energy at competitive prices. Have done comparisons and seen offers saying that if I switched To another supplier they would be saving me money, when I read the small print both standing charge & price per unit were the same as I pay with my current supplier. Need to beware of this when on comparison sites.

"Was paying £120pm and had a positive…"

Was paying £120pm and had a positive balance. Company then wrote to say that I needed to increase to £130pm. I already had sufficient funds to pay the next quarters bill which was not due until after two more direct debits.
Contacted company and it was explained that this was computer calculated.
Clearly the algorithms they were using were incorrect as company then said they would reduce monthly DD to £108.
No real explanation but if over estimations are the norm then many customers will have credit customers!