"contacted them twice about charging us…"

contacted them twice about charging us for economy 7 night storage, I dont have night storage, stated not used every meter read, seems to make no difference, am thinking of an official complaint.

"Very helpful when I phoned for advice."

Very helpful when I phoned for advice.

"it is so annoying that I cannot get…"

it is so annoying that I cannot get into you site to view my bill, so you will be sending me another nasty letter to say pay your bill,well if I could get into site with my own email address and password I could be doing well......

"i have been with BE for some years yet…"

i have been with BE for some years yet i have tried to talk to them about my energy consumption for some time. latterly since beginning of april. finally it was agreed that since my meter shows the wrong time (i have economy 7) my meter would be changed. nothing has happened. instead the usual customer 'care' service comprises waiting in line for 20 minutes, then when you do get through, being abandoned on 'hold', until it is quite obvious this is their apparent default method in handling 'high number of calls'. even when i get my call to an outside call handling agency answered, the promised call back from a Bristol Energy operative 'that same working day' never materialises... is this the service we are to expect now? should i go?

"Excellent service and communication…"

Excellent service and communication with tariff rates the best I can see at the present time.

"Greedy despite good comms"

Excellent customer communication, however they crudely apply huge increases in charges.

"An energy firm that seems genuine."

An energy firm that seems genuine, compared with some of the others.
A good website that is easy to negotiate and update.

"Bristol (Together) Energy, an honest and very recent review"

Well, to start I have been with Bristol Energy for several years and I always perform a comparison every year. I have recently changed my tariff and have had a few queries about this. I have called the usual number a few times to discuss my queries but you are now put through to someone who takes a few notes and then says “someone will call you back within 72 hours excluding weekends”.
No. This has not happened. As a customer this just is not on and I have not been contacted.
Very poor Bristol Energy. I am not sure if this is just very poor performance and the company are blaming COVID as a lot of companies have done or could it be since Together Energy have taken over and just can’t be bother to answer customer queries.
As a result of all this I am 99% in favour of seeking a new energy supplier.
Without customers the company will fold up and if customers are not happy then!!!

"So far really good serve"

So far really good serve, only thing I would say I have to use two e mail addresses because I change switches for gas and electricity at different times

"Only one complaint"

Only one complaint. Why do you constantly ask for meter readings ?