"Kings Lynn Model Shop"

I have two separate items from KLMS and have had excellent service both times.
The first one was a large package that was ordered on a Thursday evening and delivered early Saturday morning.
The second one was ordered online and I had a email saying it was out of stock. After a phone call, I received an email saying the item would be delivered the next day.
I consider the ordering and communication from KLMS to be excellent and would definitely buy from them again.

"Big thanks to all at KLMS"

I just wanted to say a BIG thank you to all at KLMS for their efficient and super service following a manufacturing issue with a supplied item. Following a phone call to a very busy team dealing with other eager customers, I was soon informed that a replacement part would dispatched the same day (which arrived the next day). The item quality was not the fault of KLMS (and could not have been foreseen in its sealed packaging) but it was sorted swiftly and with great professionalism. I have recommended them in the past to colleagues because of their competitive prices but this reinforces my attitude. Thanks.

"First Class service"

First Class service, Amazing knowledge of all products and orders delivered next day. All staff extremely helpful and will take the time to help you. Fantastic after sales service so totally trouble and risk free purchasing, website is up to date, very informative and easy to use. Pricing is more than competitive so I would be asking why go anywhere else?
An all round fantastic model shop with an amazing array of stock I can't praise the team at Kings Lynn Model Shop enough 5*

"A good experience for me."

A good experience for me.
Cheapest price in UK and delivered the next day!

"Dreadful service and zero communication, AVOID…"

Dreadful service and zero communication from the staff there.

On the 5th Oct 2020, I placed my first order for an RC jet from KLMS; so a not inconsiderable amount of money spent with them.

I got an automated reply thanking me for signing up with them, but no receipt or order confirmation. Over a week has passed, now the 18th, and despite me sending several emails requesting some form of receipt for my purchase, or at least an acknowledgment of my order I've received nothing In person from them. Thursday 15th I got a message from DPD saying they were going to deliver an item (I assumed my jet) but nothing arrived, Friday I got the same, still nothing. So I'm still waiting for my expensive purchase to arrive and if it doesn't soon, or I get some form of communication from them, I shall be taking it up with Paypal.

Following my experience, I most certainly won't be buying from them again and I urge other customers to do the same. Instead I recommend RC Octane, Wheelspin Models or Modelsport, whom I've used regularly and never once had a problem such as this.

"Great Service"

I really can't relate to any of the negative reviews on this site. The guy from the store accidentally called me thinking my battery was out of stock. I called back and he apologised and said it is In Stock and will ship that day.

Battery was received next day via DPD , great service and great pricing. Not sure what else they could have done to be honest and I honestly can't remember the last time I received a call relating to an online order issue.

"Poor customer service!"

I bought an SFM Hawk glider from KLMS which arrived in good time but was slightly damaged. A small tear in the Oracover at the wing tip. To be fair to KLMS it seemed to me that it was damaged in the factory because there was no significant damage to the box. I contacted KLMS twice by e-mail but no reply. So I am left with fixing the problem myself. Lets see what Orastrip can do. I've never used it, or Oracover, so, learning on the job!
Its tough on KLMS because Ripmax should be doing a better job but unfortunately KLMS should know that they are responsible for problems with the goods.

"Waste of time"

Waste of time, I ask 4 times if they had a car in stock..never bothered to answer, maybe they have not discovered what an email is yet...lots of negative reviews, I wonder why

"Very good service - Arrived in 2 days!"

Very good service! Amazing arrived in 2 days. Would shop here again and recommend to anybody wanting any models/batteries.

"Top service - Thank you"

I ordered a Lipo charger Thursday night. Friday morning I was contacted by Kings Lynn Models to confirm the order just before the bank holiday. It was the cheapest price on the net and post free.
I got regular updates about the status of my order and it arrived the following Wednesday in the timeframe as expected. First class service and a great product.