"Excellent model shop"

Excellent model shop. Extremely helpful and quick delivery.

"Very poor service and no communication. Don't even bother with them."

Disgusting service. Ordered a Dynam AT-6 from them which was on order about a month ago. Ive sent several emails with no reply. Phoned them up and they said it would be in the shop early last week and then sent out. Nothing as yet. No email confirming anything. Left a Facebook message and still nothing. So if you read this Kings Lynn Model Shop I hope you go out of business because you certainly don't know how to run one properly!

"The worst Customer Service in the history of model shops"

i bought a model off them and after building it, on the first flight the wings folded up mid air. i emailed to tell them this, no reply. i phoned, they said they would phone the importer. 2 weeks later i emailed again. no answer. so i took a complaint out against them with pay pal. next day a phone call. 'oh mate send it back to us and we will send it to the importer." well i did and of course had to pay for the postage. then no replies to emails. then the Pay pal complaint ran out of time, (very suspicious) and i haven't heard anything back from them still. so they have had my money and return postage money and still no answer.
Complete rubbish, do not deal with them. if something goes wrong you might as well talk to a wall and just throw your money down a drain.

"Excellent - Cannot Fault"

Great company - very helpful advise given on the phone prior to purchase which resulted in me making an immediate order. Order was dispatched within two hours and delivered before 10am the following day.

All arrived safely and packaged well and was the cheapest price i could find. What else do you need from an online purchase??

Perfect, will definitely be ordering more from these guys.

Cheers

"Poor customer service"

Terrible service and dreadful at customer service and communication. Ended up with a very disapointed son and I even had to pay for the postage even though it was the shop fault. Comptetely ignored my emails.

Do not use Kings Lynn Model or be the next victim.

"Quick delivery, easy purchase"

Bought a DJI Phantom 3. Sent an email at about 2 asking if it was in stock, Steve had replied within 10 minutes saying if i ordered before 3 it would be with me tomorrow.

As promised the phantom arrived well packaged midday next day.

Simple transaction. Would recommend.

"Thieves and deceptive advertising"

I paid for the item (actually overpaid in comparison to other stores more than £100) - money left my credit bank account and they wrote me an email:

[...] we have cancelled the order and denied the payment as the billing details do not appear to match/not UK registered. Could you please resubmit the order using the correct billing details and ensure the card you are using is UK registered as we only accept payment from details that are registered in the UK.

But The truth is money £1132 left my bank account and my bank is not able to get those funds. I contacted store by email and not having reply by phone - I have asked for the confirmation by email when and how they have canceled this transaction.

The problem, bigger issue is they do not have that product and money are on theirs bank/pay pal account.

I do a lot of transactions and professional business account funds transfer happens nearly in real time, the guy on the phone told me that I have to wait 3 - 5 days to see money back on my account!!! Unbelievable! Also the store promised to send me an email with a screen grab of their account to prove the cancelation but they did not send it to me - Liars.

Disrespect for the client, lack of communication, misleading fake advertisement and funds locking == Kings Lynn Model Shop.

"Great help when buying for hubby"

I used Kings Lynnn Model Shop for a gift for my husband, he hd asked for a Quad Copter and not knowing exactly what to get I gave the store a call to guidance.
I felt I was given clear help of what would be needed plus optional extras without any pushiness, I know nothing about these so their help was invaluable.
No doubt I will be calling again when the Christmas present list comes out!

"Excellent service and back up"

I bought a Hangar 9 Super Cub from KLMS. The windscreen was cracked, on delivery to the shop.

They ordered in a new kit as it was easier to get a kit than a screen and pulled the screen out of that within 2 days, leaving me to get home and start building straight away.

What more can you ask for???

Charlie

"Very helpful and informative"

My son wanted a rc helicopter for his birthday but I have absolutely no idea about what kind to get or where from. I asked my friend for advice as her husband spends all his spare time at weekends flying his model aeroplanes. She suggested that I try Kings Lynn model shop as he buys all his things from them and really rates them.

When I looked at their website there were so many different helicopters that I had no idea what to order but the guys in the shop helped me pick something suitable and not just selling me the most expensive item. Really helpful, I would use again.