"The reminders."

The reminders.
With the wealth of reminders, you could never have missed your appointment.

"Very reactive"

Very reactive. Spent too much time calling for an update

"Report not received!"

My solicitor is still waiting for the report and they have tried contacting you without success.

"My claim was nearly a year ago and…"

My claim was nearly a year ago and still has not been dealt with properly.

"Good company"

Good company

"Very quiet reception area"

Very quiet reception area, lovely staff.

"Made to feel at ease"

Made to feel at ease

"Speak to my solicitor and you will…"

It would be nice to have been told "why" there was a long delay in getting the specialist report to my solicitor ( fourth report ). The accident happened over three and a half years ago and I had to contact my solicitor, only to find there were problems paying the specialist. This isn't the first time regarding delays.

"Helpful and very honest"

Helpful and very honest

"I had a great experience with Premex"

I had a great experience with Premex. An appointment was scheduled for me and I was given a convenient location not far away from my living place. The doctor which interviewed me , namely Mr. Pascal Liss treated the appointment with professionalism and consideration. The meeting was scheduled for 12:30 but I was contacted and given two windows at 10:30 or 11:30 due to some cancellations which saved me some time. Overall it was a very positive experience and a straight forward process.