"eSIM expires earlier than advertised"

Purchased a 3 day eSIM, calculation is advertised as starting from the moment the SIM is installed.

But.. the 1st day is counted as whenever you reach midnight. So when I landed late, my first day only lasted 2 hours, and the SIM expired on last day of the trip. I tried to dispute with customer service, who asked me to purchase another eSIM. Take your money elsewhere.

"Totally scammed"

Totally scammed. I made a mistake activating and deleting the esim 5 minutes after I bought it. So I contacted support they told me they cannot do anything and I should buy another one. NEVER. Don't use this service they won't refund you if something goes wrong.

"Worked perfectly"

Worked perfectly

"Mistake ordering"

I made a mistake ordering this esim not realising i couldnt use it on my phone and this company gave me a refund without any problem. I would totally recommend them for their great service, their understanding and their good business ethics. Others i know have used the esim and said it was great, just wasnt suitable for me.

"ESim for Thailand"

ESim for Thailand: Easy ordering and absolutely excellent (& fast!) support via WhatsApp! I will happily book other eSIMs via Gigago again!

"Excellent Thailand unlimited eSIM"

I was looking for an esim option that meant I didn’t have to worry about costs when using my phone in thailand. The dtac unlimited data and calls esim that gigago offered met that requirement perfectly. The email arrived almost instantly with details for the sim, and installation was fairly straight forward (installing on an iPhone can be tricky, nothing to do with gigago however they included details on common issues which was really helpful). The service in thailand was superb, would recommend using this service and will come back for my next trip to Asia.

"Bought a sim and set it up very easily"

Bought a sim and set it up very easily. The data wouldn’t work at first as my settings were set slightly wrong. Contacted customer service and they replied and they sorted it within an hour after I sent a few screenshots.

"Great assistance "

I used eSIM to for Philippines for 1 week for a holiday. I had difficulty understanding how to connect with my phone because I’m awful with phones and technology. I chatted via WhatsApp and the assistance was superb, quick, polite and patient. Got connected in seconds. Thanks guys, really appreciate your replies. Most companies these days don’t care, thanks a lot

"Misleading Thailand eSIMs"

Misleading Thailand eSIMs

The DTAC website says their 8 day truly unlimited (i.e. unlimited data at max speed) eSIM is available via Gigago. So I bought it via Gigago whose website also states "Experience Unlimited Data at 5G MAX SPEED" which means all data should be at max speed but after buying I realised much further down the page it says "50GB at MAX Speed, unlimited data at 384 kbps afterwards"

This is misleading because the DTAC website implies it's the same deal, but it's not, and the misleading wording is featured far more prominently on the Gigago website than the correct wording.

If you wanted unlimited data with no ridiculous speed reductions after a certain amount, buy direct from DTAC.

"Recommended for Vietnam"

Received my e Sim straight away. Once in Vietnam instalation was easy and trouble free. Very good coverage throughout our travell from North to South all the time.