"Had 2 happy years using SWS until"

Had 2 happy years using SWS until, sadly, we began to lose the signal. This company was very kind in providing an effective substitute until we eventually found one which worked for us. Many thanks.

"Unreliable"

I live in the Shropshire Hills down in valley and have been using SWS for the past 8 years. Its shocking. Not reliable and ridiculous for the price I pay. I feel that as a lot of us cannot get any other broadband SWS take advantage of this and charge I hefty price for considerably poor WIFI.

"We have constant buffering on our…"

We have constant buffering on our service and are very disappointed that putting in our postcode sends us to confirm order for fibre broadband. Excellent - but apparently this will never happen. Now they have been taken over by Voneus in September 2023 but only now have we had this officially and the new terms and conditions. You know what let’s go and get Starlink, at least we’ll be in the 21st century and not not levelled up as seems to be the case with rural providers

"I found my Broadband was disconnected"

I found my Broadband was disconnected. After trying the usual - disconnect for a few moments etc. - no result. I phoned in, was quickly connected to someone with such patience with my inexperience who guided me through to reconnection. Thank you.

"Brilliant service today"

Brilliant service today. We were dealt very patiently as an elderly couple today, one deaf and the other very un-technical and managed to restore our Broadband.
Excellent service as usual. So good to be able to talk to a person. Much appreciated .

"Your good reputation precedes you"

Your good reputation precedes you. I run a small architectural practice to which keeping up with modern technology to satisfy clients needs in the 'Broadband' world can be daunting!! Ben (Scott) was amazing in helping me into the right direction. Excellent, prompt and articular communicator. Well done and thank you!
Derek Tomley

"same excellent service from the team"

sorted problem right away clear instructions for me to sort my end usual great service , nothing to much trouble,

"Excellent company friendly staff I recommend to everyone been with them 6 years"

Excellent service lovely friendly staff recommend to everyone

"Really tried hard to help us get set up…"

Really tried hard to help us get set up and went the extra mile. Great service and friendly team, both in the office and installation. Easier to contact than BT, no hanging on hold for 45mins and someone who knows what they are talking about on the other end.

"Great support and service in rural…"

Great support and service in rural location with working broadband from day1.