"Great service "

Experience process made easy, Tahie very patient, knowledgeable & friendly when choosing our new car and explained everything simply

"Good Sales, Bad after services"

I booked a repair appointment for my car key at Wilson Epsom two weeks in advance, expecting a straightforward and efficient service. Unfortunately, my experience was nothing short of disappointing.

When my wife dropped off the car key, we were told after a few hours that the car was ready for pickup. However, when I arrived at the repair center, I waited for 30 minutes only to be informed that the issue was with the key itself. The staff member explained that he couldn’t verify if the problem was covered under warranty because he was “too busy” and had other vehicles to deal with. This explanation was extremely frustrating, especially considering I had booked the appointment two weeks in advance.

If the staff were unable to manage their workload or prioritize pre-booked services, why accept appointments at all? The entire purpose of booking in advance is to ensure that proper attention is given and the necessary actions are taken on time. Instead, I left with no resolution, wasted time, and continued uncertainty about my warranty coverage.

After returning home, I immediately sent an email to Wilson Epsom's customer service team to address this problem. Over a week has passed, and I have yet to receive any reply or acknowledgment. This only adds to the frustration and highlights the lack of professionalism and accountability.

It has now been over a week since I contacted Wilson Epsom directly to address this issue, and I have received no response. This level of customer service is unacceptable and demonstrates a complete lack of care for customers' time and trust.

I expected far better from a professional repair center and will reconsider using their services in the future. I do not recommend Wilson Epsom to anyone seeking reliable or timely assistance.

"Fantastic car-buying experience!"

Sam and Ollie were amazing! Fantastic service, nothing too much trouble, amazing knowledge, knew what type of car I wanted before I did. I cannot recommend them highly enough, such a positive car-buying experience 😀

"Josh was very knowledgeable patient and…"

Josh was very knowledgeable patient and reassuring a very easy and pleasant experience thank you

"Clear options from Josh"

Josh was extremely helpful and clear about our current options and made everything easy to understand. We were very appreciative of that.

"Poor quality and ZERO customer skills"

I had an expensive service done on my car at Wilsons this week and it left a lot to be desired. Since then no-one will answer my calls and emails. Shoddy work and appalling customer service. They don't want to know. I would suggest avoiding the service department there.

"Harry has been brilliant from beginning…"

Harry has been brilliant from beginning to end - the end being the collection of my beautiful Peugeot! He dealt so kindly with a midway panic attack at handing over my two trade in cars

We have bought several cars from Wilson’s

Without a doubt this has been the best experience

Harry is a total professional - unpushy, kind, caring, understanding and full of knowledge

Cannot recommend Harry and Wilson’s highly enough

Kate Kassam
Leatherhead

"I highly recommend Wilsons as they were…"

I highly recommend Wilsons as they were very professional, honest and friendly and Joe looked after us with sound advise and professionalism from start to finish. Thank you

"Greg"

Greg, well what can I say: I only went into Wilsons for a look around alas once Greg spoke to me regarding all the information I wanted in regards to an Alfa Romeo and the passion & knowledge he had 'Well I purchased the vehicle'. Greg has got to be the most passionate car salesman I have ever had the pleasure of meeting. He made the whole purchase a total joy. What a wonderful person and credit to Wilsons.

"Avoid Wilson Car MG"

Avoid Wilson Car MG – Appalling Service!

I purchased a car from Wilson Car MG and recently had one of the worst customer service experiences I’ve ever encountered. My car broke down last week, and when I tried to book it for repairs, I was told the earliest appointment available was five weeks away. That was frustrating enough, but it only got worse from there.

I contacted MG directly, and they confirmed that it’s company policy to provide a courtesy car if a service centre can’t accommodate an appointment promptly. However, despite calling Wilson Car MG every day for four days, I got nowhere.

Failure to Update Records: Their system still showed my car as booked for an MOT and service instead of addressing the actual breakdown.

Unprofessional Staff: Rachel, a team member, failed to deliver on promises of updates. Even after asking her to CC me on emails, I was told she "forgot." After four days of chasing, I was finally informed that the person she claimed to be working with was on annual leave. This should have been communicated on the first day!

Misleading Advice: Rachel told me to tow my car in over the weekend and promised the team would contact me on Monday regarding a courtesy car. I arranged the towing at my own expense, only to arrive at the centre and be told no one knew about my car, and the system hadn’t been updated.

This entire ordeal was a complete waste of my time, money, and energy. The lack of communication, coordination, and basic customer care is appalling. While the team was friendly during the sales process, it’s clear that post-purchase support is not a priority.

If you value your time and money, avoid Wilson Car MG at all costs.