Team Cycles

Vehicles & Transportation
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274 reviews
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Customer Reviews about

Team Cycles

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Tom Barker

5.00/5.00

"Items delivered on time and for a good…"

Items delivered on time and for a good price.

26/09/2023

Mrs Jen Mitchell

5.00/5.00

"Really pleased with my new Bontrager…"

Really pleased with my new Bontrager helmet, super price and service

24/09/2023

Ashik Sahadath

1.00/5.00

"think twice before buying bike or any parts from TEAM CYCLE"

Second feedback in week, after sending the bike for refund team cycle refused to take it back as it’s ridden 50 miles and perfect saleable condition and nothing regarding any damage. After refusing they have sent bike back to me with damaged rear derailleur and derailleur hanger, had to go to balfe bike shop see what happened.

After contacting them for refund again because of receiving damaged bike, specially TIM GRAHAM Store Manager of Team Cycles was saying it can easily fix and not willing to take the bike back.

Really disappointed of team cycle customer care and service.

Strongly not recommending team cycle and think twice before buying bike or any parts from this team cycle, it’s really hard to convince them to get refund or exchange once they sell goods and receiving very harsh emails back, there are plenty of other places to buy bike or parts example balfe bike, but definitely not the TEAM CYCLE

20/09/2023

Jason Hutchinson

5.00/5.00

"Great service and a great product"

Great service and a great product. Ordered a Rapha core jacket which was very good quality and a very competitive price. A+

06/09/2023

Paul Humphreys

5.00/5.00

"This is second bike I've ordered from…"

This is second bike I've ordered from Team cycles, delivered all the way to Highlands with no problems, great service!

02/09/2023

charlotte mcclelland

1.00/5.00

"Poor communication"

I placed an order, received confirmation and payment was taken. I then received no further communication until I contacted customer services who advised I had been emailed and my order refunded due to part not being in stock. This is not the case. Still waiting on refund and order cancellation. I now have to source pedals locally for an event tomorrow.

25/08/2023

Iain Murray

5.00/5.00

"A++ Very Quick service and delivery"

A++ Very Quick service and delivery. Bought my Rapha Gravel shoes from this site, very happy.

24/08/2023

Stuart Ssbtr Evans

5.00/5.00

"Great customer service …"

Bike delivered to highlands (unlike some companies) exactly when they said it would be. A few minor issues with the bike due to couriers but team cycles were very quick to respond and resolve the issue. Absolutely love this bike and recommend TC because the deliver when they say they will and have very good customer service

20/08/2023

Ren

5.00/5.00

"Great experience from order to delivery"

Ordered a Trek Rail 5 online. The delivery was very quick, customer services was helpful, and importantly, the bike arrived in one piece, fully operation and without a scratch (even though the box was a little battered - and it was delivered upside-down!).

18/08/2023

The Chester Stallion.

5.00/5.00

"I was having a few struggles with…"

I was having a few struggles with comfort and performance on my Trek Road Bike, I never had a bike fit as I always just set my bikes to my own comfort, but I was advised by the lads at Team Cycles to book up and get a bike fit with Richie....I was hoping for slight improvements to the set up, but Richie proved I was an absolute Country Mile away from where I should have been, not only that but my style of riding (flat out) was also hampering not only my performance but my enjoyment of riding. Its now a couple of weeks with the new set up and also my new.'Zone 2' Riding style and I have to say...it's been an absolute revelation! I feel like a new man on the bike, and it's not only much easier ride, the performance is with little effort is unreal. I'm constantly ready to head back on the road...much more energy and power in the legs. Richie and all the staff at Team Cycles are top drawer, and I really can't thank these guys enough for not only keeping me on the road, but actually keep improving me as a rider. Richie...you are a Legend! 🙏

11/08/2023
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