"So happy with my purchase and fast…"

So happy with my purchase and fast delivery

"Poor Customer Service "

The item was not dispatched within 24 hours as stated on the website, I therefore waited longer than expected for the part to arrive. The anonymous customer service agent (they do not sign off their email with a name) offered zero flexibility when I wanted to return an item merely 3 days after the 14 day returns period had ended. The item had not been used and was still completely in the same condition from when it was sent out and received.

"Repeat order, no complaints"

Item arrived promptly and as described, have ordered replacement filter more than once now and never had any issues.

"Very good experience"

Good price, fast delivery.

"Dishonest and poor service experience"

Dishonest and poor service experience. Said that the item was in stock then I had to chase to see what was happening to then be told it was going to be delayed by several weeks. As that approached I asked for an update and then got a dispatch notice so organised my plumber to fit then when arrived it was only part of the order but nobody thought to let me know this and the other part would be further delayed. You don't hear anything unless you chase them and one of the poorest experiences dealing with a company I've had.

"Excellent Response"

we had an issue replacing the new toilet seat & staff were very responsive on a phone call and the solution they promised arrived within a couple of days . Very impressed

"Water filter cartridge replacement"

Reliable and prompt service, no hassle experienced

"Everything happened so quickly"

Everything happened so quickly, from order to delivery.

"Prompt service"

Prompt service, thank you

"Ordered Twyford toilet pan only as…"

Ordered Twyford toilet pan only as advertised ,got email to say order was incomplete,I replied to email saying I only need the pan.Got email saying carrier did not deliver to my area.Carriers they use areDPD TNT and PARCELFORCE all these carriers are in my area every day.i feel if I had ordered the parts I did not need it would be on its way by now. Will not use again nor recommend. Poor poor service