"Fuze EScooter experience"

I ordered a Fuze EScooter and found it was not to my liking, the product itself is fine however there is an issue with stability, and did not feel safe to ride (as im tall and the higher the handlebars the less stable it is), Also the performance was a let down as it offered similar performance as the rental "voi" scooters in terms of uphill speed. Then the were issues with the returns process, while they offered to schedule a UPS pickup of the scooter (after I had to ask for more information as they initially just provided me with an address with no further instruction), it magically didn't get picked up for two days in a row,

Furosystems called me and explained that it was an issue with UPS, but then took ages to process the refund, got the money back but it’s clear their customer service experience & escooters need some work

"Totally worth it!"

I received the Aventa after a while. Once i got the box I immediately began assembling the bike, the instructions were a little difficult to discern, however FuroSystems had some excellent video tutorials on youtube showing the assembly process step by step. Huge relief

Once i got riding though, the experience was immensely satisfying, you just take off once you start peddling. I guess the biggest benefit for me is the convenience of an e-bike in central london, you get that peddle effort you need and get to work without needing a shower. It also looks quite cool, love it when friends point it out.

"Beyond reasonable delays"

I ordered my bike on the 26th of February. I am still waiting for delivery. I have been given a tracking system, which seems to have been stuck at 'Manufacturing and QC' since I started checking it in March, in a hope that it would move forward.
Despite repeated emails on update, the 'delivery' time period kept getting pushed back from March to April and now to 'late May'. It is still in 'Manufacturing'. Given the price of the bike, I am extremely disappointed. I am sure it will be a great support for me once it arrives, but this delay has now gone beyond reasonable. The payment should have been taken on delivery and not on ordering. This three months delay is unacceptable, and I do not think that Brexit can be used as an excuse any more.

"Much happier now."

Bike shipped with a damaged shifter. LBS confirmed it needs replaced. To be fair Furo are sending a replacement part, and LBS will fit at Furo's expense. ==Update=== All good now and managed my first proper ride. Coming from fast road bikes it feels like it weighs a ton! However, the motor is like a hefty shove in the back going up hills. On the flat its easy enough to maintain a speed in excess of the assisted 15.5mph, saving battery for the hills. I'm a big unit so it remains to be seen what sort of range I can get. For now though, quietly impressed after the initial teething problems.

"Ottimo prodotto"

Ottimo prodotto, assistenza sempre veloce nel risponderti e risolvere ogni cosa, nel complesso è un buon prodotto, secondo me rispetto altre marche è troppo costoso e le prestazioni (velocità) non è quella dichiarata. Per il resto mi sto trovando molto bene.

"The Aventa Max is truly an exceptional…"

The Aventa Max is truly an exceptional electric bike. It glides along with a little effort from yourself.
Yes you do pedal, the pedal assist is absolutely top notch.
The bike itself is well designed and geared up for the road ahead.
The Furosystems teamare extremely helpful every step of the way. A special praise for Jessy who has been magnificent.
Nothing is too much trouble.
My Aventa Max will be my friend
Get one they are absolutely terrific to ride.
My first journey I didn’t want to go back home.

"Amazing scooter! Brilliant customer service!!!"

When my Fuze scooter arrived, I couldn’t get it started and I wrote a bad review on here. Even though the scooter didn’t come with instructions, I could’ve delved a bit deeper online to come up with a solution. So have retracted that bad review! Called up Furo Systems to apologise and to get some help with sorting out all the speed settings etc... Manzi (customer service agent) was a massive help in sending me emails with links to videos that show me all I need to know. These emails I received within 5-10 minutes. So all in all am a very happy customer! The scooter is amazing and would highly recommend to anyone who is looking to buy a new e scooter 👍👌

"Dream Machine!"

A superb product, very good service at the point of ordering and with all dealings up to delivery. Have not needed any further assistance after receipt of the bike as the assembly instructions were so comprehensive and easy to follow. Hardly any effort to put together and rides like a dream!

"Have recently bought the e-scooter."

Have recently bought the e-scooter.
Placed order on a wednesday and it was delivered thursday morning! Was not expecting that all.
Thought i had a issue with the scooter but after ringing technical support everything was fine.
So far so good cant fault the company. Scooter feels sturdy but early days yet so will update in the near future

"The Furo X Max does not do the mileage…"

The Furo X Max does not do the mileage claimed. I have now covered 2500 miles but not reached 20 miles fully charged. This is on 3 out of 5 setting. I like the hydraulic brakes, the foldability, the weight, the tyres and the lights and indicators but the higher power battery let's it down. I have owned the bike less than a year