"Please avoid this company Furo Systems"

Please avoid this company the scooters may be good , however having some problems it’s stopped working ? No customers services no one in uk able to help no approved service centre not only that no one in uk can service it or maintain it please do research get a scooter than can be fixed in uk if needed ? I have £800 scooter used for year and now no good will have to be dumped in skip

"My advice is avoid scooter wasn’t used…"

My advice is avoid scooter wasn’t used for 3 months battery is now gone apparently you have to charge it regularly which isn’t explained in the instruction well sorry no instructions they now want £289 for a battery not covered under warranty my advice there’s better out there with good customer service. Also every on this scooter feels poor quality the handlebars come loose loads of play in the steering when braking utter crap quality

"Fuze scooter"

Fuze scooter, AVOID.
Purchased scooter for £800, after 18 months fault occurred with motor, also rear light and underside lights failed, handle bars forever coming loose, furo systems will not pay for this even though it has a 2 year warranty, after seeking advice from multiple sources am taking to small claims court. AVOID COMPANY

"Love this Bike"

Had my Furo X for a year and I'm very happy with it. It has performed extremely well, managing 30 mile runs over hilly terrain without me even getting out of breath.

I've always found them very communicative and when my motor developed a noise they honoured the warranty without question after I sent a video, sending me an entire new back wheel.

Very happy with this bike.

"Shocked by some of the reviews here"

Shocked by some of the reviews here, Brought a scooter almost two years ago, Had an issue with the controller recently which was covered by the two year warranty.
Explained the urgency of getting the scooter fixed, and the very nice people at FuroSystems got it done same day.
Second or third time I have made enquiries and always had a very positive experience,
Always found them very friendly, helpful, and welcome.
Quick replies to emails and quick solutions to problems, couldn’t ask any more..

"You’re probably reading this to find…Should I buy a Furo X Folding Bicycle?"

You’re probably reading this to find out whether to purchase a Furo X bicycle. I will answer that question in a minute.
If you have little experience of bicycles, just fancy an electric folder and have your own bicycle mechanic to hand for those necessary adjustments and tweaks, then buy one. It’s a versatile bike, well designed and engineered and comparable to a certain folder named for a London suburb.
If you are a more experienced cyclist, prepared to undertake your own ‘servicing’, read on.
Compared to other e bikes, including pedelecs and other folders, the Furo X, being of carbon fibre, is indeed light in weight by comparison. It affords a ‘tight’ ride, is responsive, folds adequately for car storage: it does not ‘feel’ a light bike if you’re aiming to take it by bus and train.
Its componentry, bottom bracket, axles, disc brakes and rear carrier is good. Pedals and saddle do need to conform to personal taste and these, together with more puncture proof tyres might be upgraded.
I have two Furo Xs. They have now covered nearly five thousand miles between them. Apart from expected tweaks and adjustments, they have proved very reliable. There have been no faults with the motor or handlebar computer/controller.
Personally, I would favour slimmer tyres, perhaps 406 x 35. Be aware too, that rims are ‘wide’ profile and long valved 20” Schrader tubes are hard to come by.
Ensure also two considerations: that your Furo X is fitted with the Generation 2 battery which ensures a more reliable battery connection than earlier models and that the main fold locking device is kept well adjusted.
Furo back up service by email has been exemplary.
Do buy the Furo X……and make it the Max. Cycle out for the day on Power 1, return more quickly on a higher power and, depending on gradient, you can easily cover 40 to 50 miles.

"Please avoid this corrupt conpany"

Please listen to those who have had to deal with any customer services for this company.
They will take your money and deliver a broken bike.
I bought my folding bike from them and it arrived so damaged it was unrideable.
It was due to be delivered in August 2021.
It arrived in January 2022 and I couldn't use it.
They promptly took it back but refused to replace it, they replaced one damaged component and tried to fudge the rest.
Many of the promised extras never arrived.
They don't answer the phone.
They deliberately try to delay you until they think their responsibility has expired.
I still don't have a safe working bike and it's been 14 months since I originally paid for it.
They also lie so I recommend if you do use them, record everything and take pictures.
They claimed to fix or replace parts of my bike but had absolutely no evidence or invoice to prove this and I have photos that show the same damage still present.
Please put your hard earned money elsewhere.
They false advertise their customer service, it's shambolic.
I cannot convey just how deplorable this company are, they do not care, they try and get out through any loophole they think they can find.
They have caused me endless stress and a huge amount of money having to drive to work when the whole point of the bike was to cycle.
I have an appointment with citizens advice to try and help resolve this.
All the company want is your money, their warranty isn't worth the screen it's printed on.
Please avoid.

"Zero customer service or accountability"

I wouldn't recommend this company at all because after paying two thousand pounds, I have a defective product and zero customer service to show for it. I wouldn't be surprised to hear that the company offices are empty.

I have tried twice to get hold of someone on customer service via email and have been completely ignored. The online system doesn't even confirm via email that your enquiry has been registered.

My bike computer screen is delaminating, the dust seals perished and pedal coming off. The bike is under a year old and I feel abandoned by Furo Systems.

"The costs of repairs - OUCH"

The costs of repairs, servicing, punctures etc are very high. My latest bill from Furo Systems for servicing, a puncture, brake pads came in at £115.00 ( so over 16% of the cost of a whole new scooter). The ongoing maintenance costs are really very high and they do not disclose this. The tyres do get punctures regularly.

"Excellent customer service!"

Two issues with my Fuze scooter, one when I was in the UK, one when I moved back to the US. Both handled promptly and well. I appreciated the prompt replies and the fact that they genuinely cared that I was satisfied. Excellent business.