"Love the bike - love the customer service."

I had reviewed out of frustration previously as was struggling to get a part to fix my bike and couldn't find a way to order it or get in touch.

I have just had a call from Furo explaining what they have done to resolve the situation. Normally I'd expect this sort of call to be 'we'll look into it', but i was surprised to be told they had set up a dedicated page to resolve this and spare parts are now available online. They were super helpful and receptive to my previous negative feedback and handled this in a way that should be a blueprint for companies dealing with shortcomings.

Buy a furo bike. I've had mine for 3 years or so now, and while you will have issues from time to time, you will with any bike let alone a folding electric light weight bike. They are great fun, easy to take on the tube and fold under your desk and its a great small company to support who listen to complaints and act on them

Well handled Furo team - great customer service.

Thank you

"Purchased a refurbished FuroX Max"

Purchased a refurbished FuroX Max. Very happy, it pretty much fulfilled all my expectations. Allows me to push the envelope of my work commute. Can still have a work out in the knowledge that I have assistance on those last few hills of the home stretch at the end of the day. Early days, and have yet to see how the battery power holds out, but in general very satisfied.

"Happy with my Aventa!"

Happy with my Aventa!

I ordered the urban bike off the outlet which arrived very quickly. The bike is very powerful and I've had a lot of fun so far.

"The wait hasn't been worth it"

After a long wait with lots of mishaps along the way, the bike I ordered in March (Furo-x Max) finally arrived. I took it on my commute to London. The first time down (and 2nd trip from new) I had a slow puncture but got back ok. I also noticed the LHS peddle was loose so over the weekend I changed the innertube and tightened up the peddle. My next trip down to London the following week (3rd time the bike left the garage), and one peddle fell off, the other was hanging at an angle. This happened on a very busy dual carriageway in the City - fortunately I was uninjured. I've emailed FuroSystems (phoning has proven futile) both directly to the individuals previously communicated with and through their website; all requests for assistance have so far gone unanswered....they're currently receiving more requests and demand than usual.
As it stands I'm neither impressed by the company nor the bike which because it's unrideable is now garaged in London where it's becoming a nuisance.
Perhaps I'm just unlucky?

"Bad company! Don't buy their bikes!"

I bought the Furo Aventa E-Bike in April 2021. I keep having issues with flat tires after short rides. As of today I had 8 flat tires on a new bike, with no visible outer punctures. After some visits to a bike repair shop the mechanic found out, that the wheels Furo is using are of a low quality, resulting in sharp edges that consequently damage the tire from the inside. Furo has sent me 2 new wheels to tackle this problem. As I live in Germany, I had to wait 6 weeks to have them delivered, with customs and everything. At first I was happy with the new wheels, but now my tires are flat AGAIN!

I asked to return the bike and get my money back, but Furo hasn't agreed to do this. So now I sit on a brand new E-Bike for 1.800€ which is useless to me, as I keep having flat tires and cannot equip it with other, higher quality wheels because of the integrated motor. Don't buy their bikes, you get low quality parts and poor aftersales service! I am really frustrated!

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Answer to Manzi:
Thank you for your feedback. Anyway, I wonder why you don't come back to me via E-mail in days but manage to answer on trustpilot in a matter of minutes?

I do not ride my Aventa on uneven terrain or damaged roads, I use it in an urban environment on paved roads. It is a shame to hear, that you do not accept returns after 30 days, even if the issues only become clear after that period, which is the case here. Within the 30 days, how could I have known about the flat tires to come? I was sold a faulty product and now the company doesn't take responsibility for that.

"Great service"

Great service - GREATE BIKE !

"Furo Aventa is a great bike"

My bike arrived within the stated two weeks time frame, there were some small parts missing in transit, but this was quickly resolved by the customer service team. The bike is great fun to ride and very responsive

"Aftercare service is poor"

There are two things essentially that I want to say. Firstly I love my furosystem bike. It is a great ride, smooth brilliant power. Very light and perfect for my commute. However the after care service is lacking. I purposefully bought a bike from a UK company so that I would get a prompt aftercare service. This has not been my experience. I have been taking with the customer care team now for 4 weeks to resolve an issue with my bike. Each time they email my I respond the same day . It takes them 3 days to respond to me. It took them 7 days to respond to my intial email. You cannot contact them via phone as they disabled this line of contact due to demand. So I am in limbo at the mercy of this company waiting for somebody to reply to me through email. I expect they are hoping that I’ll just get fed up and take it to a repair shop and pay for it to get fixed myself, but what’s the purpose of a two year warranty. When you search for reviews on furosystem you really can’t find any bad reviews? But surely there are many more people like me experiencing really poor customer care in after sales? Think twice about purchasing this bike unless you are prepared to resolve your own technical issues locally.

"Very pleased with my FURO AVENTA…P J North Derbyshire"

Very pleased with my FURO AVENTA delivery was very quick just two days well packaged and no damages putting it together was easy not much to do.
The Bicycle is so easy to ride no effort is needed even on the hills it's a pleasure to ride.

"Really happy"

Really happy I found this Aventa bike, had mine for about eight weeks now and very satisfied. Delivery did take a bit longer that expected but well worth the wait, if you don’t want to spend your life’s savings on an ebike this is the one for you. Better on the road than off hard ride on uneven ground. Overall very satisfied buyer.