"Be patient"

Be patient. I gave in my scooter for repair. It took longer than envisaged but they were courteous and polite throughout and the repair was great.

"Leider steht alles schon geschrieben"

Leider steht alles schon geschrieben, was bei dieser Firma schief läuft, dummerweise habe ich mich von den guten Bewertungen blenden lassen. Versandt wird nach wie vor mit UPS, also muss man damit rechnen, dass das Paket sonstwann ankommt. Da bei mir nichts ankam habe ich die Firma kontaktiert, die sich auch nie mit mir in Verbindung gesetzt hat, trotz Email und Handynummer. Letztendlich habe ich mir über Paypal, was eine gute Firma ist, mein Geld wiedergeholt. Wenn man das alles beachtet, weiß man wohl auch was für eine Qualität die Produkte haben müssen , wobei ich mir hier kein Urteil erlaube, da ich keins mehr haben möchte. Es war alles einfach nur enttäuschend und von den Versprechen auf der Homepage, traf kein einziges zu. Die Ein-Stern-Bewertungen allerdings größtenteils schon. Vielleicht überlegt es sich ein unentschlossener, aufgrund meiner Bewertung, dann doch auf Kontakt zu dieser Firma zu verzichten.

"Escooter needs repairing"

Escooter needs repairing. Impossible to get anyone to repair it and furosystems impossible to make contact with.
Please can the advertise repair workshops so you can take your escooter there to be repaired. So frustrating to deal with this company and their products!!

"Furo Aventa Max - very happy with this eBike"

I ordered an Aventa Max. It arrived in 7 days. It took me around just over an hour to build (and I am technically incompetent).

I did want to raise the handlebars slightly for a more relaxed riding position, so I emailed the Furo support to ask for the correct part and received an answer in a couple of days - their feedback was accurate and I ordered the part on Amazon and fitted it in 10 minutes.

I am very satisfied with this eBike, it is light and well-built with a high-quality finish. The performance is excellent. Overall, a very satisifed customer.

"13 mile commute"

I recently changed jobs which involved a 13 mile commute each way. I had decided to cycle this but was feeling tired on arrival at work and home on a normal pushbike. I bought the Furo Aventa electric bike for this journey. I have now had the bike for over two weeks and its been absolutely fantastic. I arrive feeling like I have hardly done anything, although I do feel like I am getting some exercise oddly . The bike is well made and looks like a normal bike which I like. I had 2 bolts missing on my front mudguard which Furo sorted after contacting them. All in all I'm very happy with the bike. I had no delivery issues , I ordered first week in July and 2 weeks later it was delivered which I think is quite good. The manual doesnt have section for how to fit the front hydraulic brake but after a quick email to Furo they sent me a link to a Youtube video on how to correctly fit it, I could have foud this myself but never thought to search for it.

"My Aventa bike is very well made and it…"

My Aventa bike is very well made and it is good to ride ,there are however a few small things that i do not like, 1. The saddle for me is uncomfortable, 2 the handelbar is not easy to fix anything on to it because of its tapered cross section.
I hope this feed back is useful.

"Furo X folding bike"

While I appreciate that it was partly out of Furo X's hands, as Brexit created additional delays to delivery, the delay was far in excess of what I was led to expect at the time of placing the order. I did appreciate that Furo X very promptly refunded the additional import charges.

The bike is a good ride but the folding is rather clunky and the instructions not the clearest. I think it would be better if a clip on strap was provided to hold the wheels when folded, the velcro strips provided are very fiddly.

"You'll wait and wait for your bike. But is it worth the wait? Yes."

Look, I waited a long time for this bike. If I have any complaint it's that they should have been a bit more forthright about how long the manufacturing process could take. And also that they should not use UPS for deliveries, as they're not reliable (they lost the first delivery). That said, was it worth the wait?

Yes, it was worth the wait. Effortless gliding uphill has made long journeys around London a lot more pleasurable and relaxed. Oddly, the extra power also means I don't feel quite as worried when riding on the roadside. Everything about it is made with quality materials. My bike came with all trimmings, lights, indicators, rear rack, mudguards etc., which meant it was ready to go immediately. I should also say that, though you'd have more chance of getting through to God on the phone, their response to emails is usually decent and courteous. I haven't always found that when dealing with other companies.

A few minor possible shortcomings. It's a little bulkier than I expected, and not easy to pick up. This would perhaps be easier if they designed it to click shut on folding (like my old Brompton does). The instructions given aren't terribly detailed, and aren't clear about everything. For example, if the indicator remote doesn't work, you're supposed to replace the battery within. I bought the battery, opened the remote as instructed, and found no space for a battery. Which makes sense, because it is charged from a USB cable. So I don't know what to do about that.

Otherwise, if you want a good electric folding bike, and you're prepared to wait for a bit, Furo is a good option.

"Defective battery, slow reply from customer service"

We purchased the Furo X MAX in November and it took 3 months to arrive. We were very happy with it for a while, for approx weekly leisure rides, but after a couple of months gap we came to use it and it will not turn on. Inspection of the battery shows a displaced connector surrounded by what looks like melted plastic. This is clearly a defective (and potentially dangerous) battery, and I note that other reviews report a similar issue.

We have sent messages and emails but several days later have had no reply. There is also no reply to repeated phone calls (in their stated office hours).

Update 10 Aug 2021

Shortly after posting this review, we received a call - they have now sent out a replacement battery and collected the faulty one, although the replacement is clearly not new or nearly-new and only has one key instead of 2. This may be because this is what all that was available and it does at least enable us to use the bike.

The explanation provided in the reply to the review is not correct. The battery has always been locked in place when in use. And in any case the issue occurred during a period when the battery was not in use and was not on the bike, so cannot possibly have been caused in the way suggested..

"Furo Aventa"

I’m happy with the bike. It seems to be well made. The motor gives ample assistance on hills. The seat is quite hard and uncomfortable after a while.
The instruction leaflet did not cover fitting the front disc brakes. The fittings came in a bag with a couple of bolts, washers and spacers. I’m guessing that they have specific positions on the brake, but is not obvious to me. This is an important omission I think.