"Vélo au top, service client réactif et professionnel"

Superbe Vélo reçu 1 semaine avant la date prévue. Très belle expérience de conduite et ce, malgré les désagréments causés d'une part par l'annonce subite de taxe par le livreur UPS de taxe de dédouanement à hauteur de plus 20% du prix du vélo et d'autre part par une mauvaise installation de la chambre à air de la roue arrière. Cette dernière a explosé une fois gonflée. Mes réclamations au service client ont été entendu et traité de manière très satisfaisante. Les frais de dédouanement ont été pris en charge par furosystems intégralement et j'ai pu récupérer mon vélo. Mes autres demandes et questions ont aussi été traitées rapidement et efficacement. Merci à Jessy et Emmanuelle pour leur professionnalisme et leur prise en charge. Je ne manquerai pas d'être un prescripteur de vos produits et services.

"Adventa Max"

Arrived before date indicated but was missing front wheel quick release mechanism which is so frustrating when you are putting it together. Probably spent half an hour going through everything and packaging to see if I was the culprit. Once I decided it was not my stupidity you have a half finished bike in the middle of your garage that cannot be completed.

Had to make a few calls to get through to customer services and they put one in the post which arrived 4 days later. Whilst an apology was made all rather insincere.

Instructions enclosed not that helpful youtube better but still need not a simple process. Instructions need improvement.

Like the bike now it is up and running. Good fun and looks good.

"I have honestly had the most truly…"

I have honestly had the most truly awful experience with this company would not recommend to my worst enemy, the bike arrived two months late with damages to the frame and parts missing, I then spent 2 weeks going back and forth with emails on a truly unacceptable customer service situation. Only to find that the would not replace it with a undamaged bike, and offered me a paltry £75 to get a respray to cover the many chips and scratches to the paintwork, and now they expect me to pay for the courier service to return this damaged product before I can get a refund. Never in my life have I seen such bad service!
Please for the love of God do not subject yourself to what I have gone through!
Please look at other company's, there are many that won't treat you this badly.

"The Furo bike is a great bike"

The Furo bike is a great bike. I have been using it for over a week now for my work commute. I am still experimenting how long the battery really last on different setting powers, but, being afraid to be left without assistance, I charge it every night. The customer service have been great, though they lack on clarity on how long you have to wait for your bike, and other little matters (like the on board computer has more settings than you expect, and yet the owners manual only explain fewer options. I have asked for explanations of the whole options, but they just avoid my request for some reason)
Also, on the website, looked like the bike was coming with an insurance, but when I tried to register, they said I didn't buy one (and there is no option to buy an insurance when you buy the bike)
Nevertheless, I am enjoying my bike very much.
Great bike!

"Aventa250 Pure"

I read some of the reviews about Furosystems delivery problems, but I went ahead and ordered the Aventa Pure it arrived within 4 day's delivered by a helpful guy, it took me about 40 mins to put together with no problems, the first time I tried I was very impressed with the way the motor came in in fact took me by surprise to be honest, so to the first hill that I sometimes struggle when near the top but this bike went up at about 12 mph, without dought I will be using a lot more instead of the car, the only very small thing is the saddle is a bit hard but will change that, money well spent I think

"Excellent Product"

Excellent Product. Attractive design and well-built. I'm truly happy with the product- it was well worth waiting over 10 weeks for delivery. Only complaint - the INSTRUCTION MANUAL included in the pack is totally INCOMPLETE/ INADEQUATE. Otherwise ☆☆☆☆☆ all around. Well done guys!

"I've had my Aventa Ebike for a week…"

I've had my Aventa Ebike for a week now.
Dam it's fast and I haven't gone over power 3 yet, its also dead quiet. ( Great Bike). However anyone purchasing the bike expect to dial in your gears when I went out first time 8 & 9 gears wouldn't work (not to hard to fix ) also be warned the seat is rock hard

"Very good bike"

Very good bike. I like it very much. Very good support!

"1 you send me the e byke in delivered …"

1 you send me the e byke in delivered late
2in addition the new bike was broken in important part of it
3in addition the light doesn twork

nothing to add
bye

"Furo x max ebike"

I have to say I’m really enjoying my new Furo ebike: so far, so good! Although I’ve only been out on it a few times, I’ve felt very confident riding out in the middle of the road, which I wouldn’t have been so bold to do so on a normal bike. I like the fact that I can pull away from traffic fairly easily, or keep up with slow moving traffic – where there might be build up of traffic – it has helped to give me my confidence back, (as I’m now in my 60s). My only gripe is that the front remote and back indicator lights aren’t working, but I have flagged this and currently waiting for a response. Having said that, I can manually access the back lights and set them up for hazard if need be, but at the moment I’m having to do the usual hand signals. Obviously this isn’t any good for night riding at the moment, so until it’s sorted, I won’t be using it during the evenings. Forgot to mention, I practically live on a hill, and that’s the main reason I wanted one, which I have to say, lives up to it’s reputation, as I managed the hill in approx 5mins flat; it normally takes around 15 mins to walk it. Overall I’m very satisfied. Thanks Furosystems 😊