"Should have listened!!!"

Should have listened to all the bad reviews!! Seriously BAD company. Damaged part now another few weeks away from being delivered. May these were coming in... Bike ordered in February! Seriously BUY from elsewhere
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in response emma, the bike was delivered months late originally. It was delivered damaged. The replacement part i was told was being delivered May. We are now middle of July and still no sign. Like i said a shambolic company to deal with and everyone should go elsewhere. I should have listened to the other reviews - lie through your teeth on ETA's just to get the orders in and dont care if you deliver

"Great bike, amazing service"

Just received my Aventa, absolutely love the bike. Was sceptical about electric bikes but the team answered all my annoying questions. Thanks guys!

"Great folding bike"

Finally got my Furo X, rode it for 1 hour today, it was worth the wait. High quality, great battery, and power!

"Happy"

Got delivery on time , 100+miles already , no any problems so far .

"this bike is awesome!"

this bike is awesome!

"Game changer"

Got the Aventa Max today, looks beautiful and super fast! Came on time as well

"Few understandable delays with my Furo…"

Few understandable delays with my Furo X but very fast answer to queries and great bike

"Poor design"

I have a furo x and twice the battery broke. It seems the contact pins that connect the battery to the bicycle get hot and melt the battery casing. This in turn displaces the contact pin.
It’s a very poor design, the last battery broke a mere 30 or so trips after replacement.

Not so rare, as it has happened twice and of course, the first thing I did was to contact support, but got no reply.

Last time this happened, I was told the battery holder was replaced. You had the bike for two weeks or so.

"Gorgeous bike … worth the wait!"

Massive credit to the Furosystems staff for graciously and courteously handing all of the emails that I have sent over the past few months to overcome the massive hurdles that the pandemic and resulting supply chain disruption have caused, not to mention Brexit and import/export issues. Sure, it has been frustrating, but every enquiry was responded to quickly and with assurance.

They decided to ship my bike via UPS to speed delivery time, which I greatly appreciate. There were unavoidable resulting import charges/taxes from UPS that Furosystems customer service let me know about, but they were fully refunded to me within a day. Again, great communication, great service.

I received my Furo X Max today, and while I haven’t ridden it much, I’ve been delighted so far. It’s going to be a great summer! A big thank you to everyone at Furosystems.

"Edited review"

I posted a review where I expressed annoyance at the delays and then issues whereby my bike was delivered with both damage and parts missing. However those at Furo have contacted me within 24 hours and are looking to fix the issues,
There will often be concerns and complaints with a product but I believe that a company should be judged on how they fix those issues and treat their customers, which is why I have re - reviewed my experience with them and found that their customer service was really very good once I could speak to someone. I am hopeful that once I get a bike I can ride on I will again be able to review the actual product and give it 5 stars