"Cannot recommend"

Avoid, using BLS will cost you dearly.
In fear of being threatened with defamation action by Will, the Operations Director, I will keep this review factual.
FACT – It took 23 weeks to complete on a straight forward cash purchase of a leasehold flat with no chain at either end and no complications.
FACT – The website has an icon that says ‘get a quote’, when completed you will receive a document that is headed ‘quote’. However, when they send you the paperwork to sign up with them the quote will have been changed to an ‘estimate’. A quote is an agreed price whereas an estimate is open to change and believe me it will change because despite knowing your individual circumstances BLS will forget to include items that they know will be required, by law, to complete the purchase and you’ll end up paying more.
FACT – If your conveyancer is absent due to sickness/holiday nobody at the company will pick up your case.
FACT – BLS does not follow its own complaints policy.
FACT – If you have a complaint don’t bother emailing or phoning it will get you nowhere, a negative review on Trustpilot will get you an instant response from Will who will threaten you with defamation charges and insist that you remove it. The only way to engage Will with your concerns is to agree to remove the Trustpilot review and then he’ll only make an effort to placate you without actually addressing the issues. He obviously considers himself as a people person but actually comes over as a bit of a chancer with zero sincerity, read the responses on Trustpilot to the one and two star reviews and you’ll get a feel of the type of people you’re dealing with – they assume they’re on first name terms and glibly use words such as humbled, proud, fantastic team etc repeatedly.
FACT – They refuse requests to provide an up to date statement of costs until you reach the completion date.
FACT – The conveyancer, in error, copied us into a notice from the Help to Buy ISA administrator who was threatening to review BLS’s licence to process the bonus due to a significant number of non-compliances to the scheme rules by BLS conveyancers.
I’m sure BLS will respond to this review with the usual defensive blah blah blah we did our best but it's not our fault. This was a straightforward purchase and one in which the vendor’s solicitors were constantly chasing ours to no avail and should have taken at most, 8 – 12 weeks.

Update
Wow! BLS responded to my negative review within 13 hours and that covered overnight, if only they could respond to my emails as quickly or even at all!!!
Have to ask how BLS cannot agree with facts? You can dispute the facts and offer evidence to prove them wrong, neither of which they’re able to do.

"Fast and efficient"

Fast and efficient, together with direct communications about progress, made me feel reassured and kept me "in the loop". Very grateful to Graham and the team..

"Terrible experience, would NEVER use again ! "

I had a disappointing experience with Bespoke Law Services. It was challenging to get updates on my case, which turned into a nightmare. During the process, my mortgage offer expired, and I had to contact my bank to request an extension, which they graciously granted; otherwise, I would have been left in a difficult position.

Initially, we agreed on a price, but halfway through, I was informed that I needed to pay more. When I questioned this, I was told it was due to an additional fee. I pushed back and requested a review of our initial conversation, but I was told that I hadn’t used 'legal terms.' Ultimately, I felt pressured to accept a higher fee than originally agreed upon.

Additionally, my solicitor was changed midway through the process, which added to the confusion. Overall, I would not use their services again and cannot recommend them to others

"Bespoke Law Services provided clear communication and honest upfront information about their services "

Bespoke Law Services provided clear communication throughout and quickly answered all enquiries. Our provided solicitor (Joe) was excellent at providing answers speedily.

Be aware that their initial quote is not the final total cost, they make this clear at the start and provide a list of other potential add on costs, which you are given notice of by your solicitor each time. The only difficulty with that is not knowing in advance what extra might crop up until the process starts. If you need a set cost in advance to manage your budget this may not work for you, if you are able to put aside a rough amount to cover costs it’ll likely be fine. Cost wise they were still cheaper overall than some quotes I received, although inline with many others.

Communication is largely by email, no office to visit etc and you will need to print off and post all documentation. This worked well for us, you are still guided through what needs signing, just not in person.

The only issue for us really (and why I have 4 rather than 5 stars) was the length of time the process took, however our solicitor seemed to respond quickly to everything and then we awaited the rest of the chain. This isn’t specifically linked to Bespoke when there are a chain of solicitors involved. I suspect the way our solicitor worked we would have moved far quicker if the chain were shorter, however it was quite stressful not having a move date confirmed until very late on and with only a week to pull everything together.

"Do not use"

Been 3 months dealing with them:

1st month: were all dead, not chasing no paperwork, no updates, I had to call the estate agent myself to get an update from the seller.

Last few months: shit communication always replying back late in evening so you don’t get a reply back no matter how urgent it is, tried calling them once they will not forward the call ( got suspicious their scammers tbh), anyway went through process of verifying them, since then told me on the last working day before completion I have missing documents after telling me your ready to complete.

Funny fact: every time u called them they out of their office, to the point when I called them on 3/01/25 at 5:03 ( please reply to this review with the transcript of the call) they said the person I needed was not here and somehow few minutes later she picked up the phone and spoke to me.

Kelly tonge is the only clued on individual I spoke to, it’s a shame she couldn’t deal with my case for the whole duration.

"Second time I have used Bespoke and…"

Second time I have used Bespoke and again they were price competitive and Laura Guy and Aimee Harris were really excellent in handling a remortgage. Great communication, proactive activity and overall a thoroughly professional job. Would recommend

"Friendly, fast and professional "

From the very start, the team not only handled this case professionally, I also felt they listened, cared and communicated extremely well. It was easy to get the forms across, we were kept up to speed the whole time, individuals were accessible when necessary via the phone, we had a heads up when Joe was going to be away and I liked that transparency. All in all a faultless performance and a real weight off our mind during a long purchase due to matters out of everyone’s control, and I always felt we were in safe hands. I’d also like to thank Samantha for help in the early stages of the purchase helping me with the forms. I could not recommend Bespoke highly enough and will use for my own sale and any other matters requiring representation.

"Every time I called I was able to speak…"

Every time I called I was able to speak to the conveyance solicitor. And if he wasn't available he would call back once he was. I was kept up to date regarding the process of selling my property. Fantastic service.

"Buying and selling property is easier with Bespoke "

Buying and selling property is much easier and more affordable with Bespoke. Many thanks to Michael and everyone else who helped me through to completion.

"Smooth and easy to use conveyancing services"

My sale was extremely smooth, all the paperwork was done online, sent with plenty of time and with clear instructions. I dont know why people would pay so much more to have a 'local' solicitor. I will definitely be using Bespoke Law again.