"I've been using trentahost since 2013…"

I've been using trentahost since 2013 they've always been excellent, great prices.

"Best Hosting"

I bought them a reseller hosting
I had a problem and Mr. Seth solved the problem and helped me
They have no problems
They have expert technical support
I was exposed to DDoS Attack and they helped me protect my business

"Here i am again writing a negative Review!"

Here i am again writing a negative review! Over the last few weeks my vps has been experiencing 50% uptime 50% downtime, with ZERO response from customer service "live support for up too 15 hours after inital contact" , today my vps has been down more than its been up! NOT TO MENTION its shutting down abruptly so my ide isn't saving my character files and keeps corrupting them causing data loss and severe headache to me and my team. My last review was about customer service overall being bad , and at the time i had nothing but great things to say about Uptime ,UNFORTUNATELY AT THIS time i would have to say overall customer service, and Uptime is on a scale from 1-10 , a 4. I've had multiple services through them and have already canceled one this month, and if current issue isn't resolved soon i will be forced to reconsider my service with you all together and move elsewhere.
sorry again for the bad review i hope this gets addressed immediately !

"5 Star hands down! Best help i've had in a long time!"

5 Star hands down!
I had the help of Seth, Mason, and Mark.
All together they sorted any issue I had and also gave me information that helped me decide what i actually needed, AND it saved me money! I would recommend that you atleast give TrentaHost a chance and let they're legendary customer service give this review justice! :) I am very happy with my decision!

"very good company!"

very good company for starter vps from dedicated srvers, would definately reccommed it, 5 stars :) and also, "mark" on live support very helpful 5 stars to you mark.

"Great for the price, but not perfect either"

They provide a good service for the cost of using them. Little hiccups here and there but you get what you pay for and not quite as good as the top ones like hostgator, but not bad either. They provide a basic service at a good price. I've been with them for about a year and a half now. They refunded me when I purchased something that I did not need which was very nice of them and greatly appreciated. Mark in particular is doing a great job when handling tickets. One thing I would change though is their online chat support that is advertised to be 24/7. Most of the time when I use it I don't receive a quick response from an agent, it usually seems to take at least a half hour sometimes even an hour or more.

Summary
Pros: Good hosting for their inexpensive plans, support is good when they reply
Cons: Response time could be a little faster if they advertise 24/7 support, a little more hiccups than top webhosters but they don't last long either

If you're looking for cheap webhosting trentahost is a great option but just keep in mind there has to be a trade-off somewhere for the prices they are able to offer.

"Terrible customer service"

Terrible customer service. Seth from Trentahost was clearly not giving a damn about doing his job. I was a client but I won't purchase any additional service from them - I will cancel my current hosting service asap.

"Stay away from trentahost, they are unreliable and have terrible and poor customer support service"

Guys i will like to share the horrible experience i had with trentahost. i started using trentahost towards the end of last year (2017). i began with their shared hosting plan which i used for a few months till my account was suspended and was then coerced to upgrade to a higher plan, at the end i was sweet talked into buying their OVZ-1024 around february 2018.

Based on my budget i settled for using vesta free cp for the vps plan i purchased. everything was setup, site was running smooth until April, 2months later when i got this error when i visited my site "error establishing a database connection". you all need to know that while i was being coerced to buy the ovz1024 plan, i wasn't informed that i wont be getting customer support service for any technical issues.

I then sent a mail to their support team, i waited for about 2 hours, i got no response so i proceeded to their website to make use of their live chat with the hopes that someone will attend to my request. One of their support staff told me via live chat that i will be contacted, oh well i was contacted only 3 hours later. so guys it took trentahost 2 hours to even discover that i sent them a mail and 3 more hours before someone in trentahost decided to respond to my mail.
this was the mail i got 5 hours later:

"Hello,

Is this regarding (my domain name)? If yes, I can see that this domain is suspended due to high CPU usage.

Regards,


i am here wondering how my domain was suspended because of high cpu usage while using a VPS plan. i never got any prior email informing me about any cpu usage. if really my account was suspended, its a different error message that would have shown on my website informing me to contact my webhost. this had nothing to do with website suspension but an error concerning database connection.

You all need to know that after getting that mail, nobody from trentahost offerred to shed more light on the situation with my website. i sent numerous mails, to both their support, sales and management mail address, all of which were ignored. there after i got this mail:

"Hello,

We have gone through the server. There is no cpanel installed on it, neither does it have any FTP/MySQL configure. This said, your website will obviously not work. Additionally, we do not provide assistance in such a setup. We basically assist with connectivity issues with VPS, but not with any technical problems.

I'd like to suggest here that you consider buying a cPanel license which will allow you to configure your websites easily. cPanel has FTP, MySQL, Apache and many other things pre-installed which makes the server management easy.

In your case, everything has to setup manually including DNS, Apache, FTP and MySQL which needs advanced technical knowledge and to which we do not provide assistance with.

Let me know if you have any questions further.

Regards,


At this point their staff was telling me that i had no bit of configuration on my site, no ftp no database etc. this got me wondering how come i dont have a database on my website, a website that has been functioning since February suddenly doesnt have a database? something must be fishy.

I pleaded and pleaded and pleaded with everyone on trentahost to help me reconfigure my site, no soul cared to help since they have refused to take responsibility for destroying my website and wiping out the contents of my site.

i even reinstalled wordpress on my server with a database but kept having a folder permission error, i begged their support staff to help me fix it but nobody cared to offer any assistance. i just kept wondering what kind of web hosting company is this? a company filled with heartless staffs that do not care about customer complaints.

All of these happened two months after i paid for a vps plan that costs $24 for a year. in my anger i insulted all the people at trentahost and decided to cancel the vps plan i had with them since its now useless ad trentahost have become irresponsible.

After the numerous mails and chats i sent to trentahost support team which had since fell on deaf ears and blind eyes, i then got this mail from their manager about 1 day later:

"Hi,

Firstly, there is no need to use coarse language within our support system and spam our livechat, we requested you to simply open a ticket and our agents will assist you.

Secondly, the OpenVZ VPS's are completely unmanaged if your website is not loading on it you'll need to seek the assistance of a Server Management company to set it up. We do not provide support for the VPS unless it's a KVM VPS. You would be better off on our Shared Hosting service, but as per our records you were put onto a VPS due to your resource usage on our shared hosting plan.

Lastly, your service is pending cancellation. If you want to try the webhosting and provide us the data we can get you setup on our webhosting where we do provide the support and assistance to help you with database issues.

Regards,
Manager of NOC Services"

Imagine a manager telling his customer that he spammed their livechat, when did begging for help and assistance several times after i have opened numerous support tickets via mail become spam? this is like the most insensitive response i got from someone who claims to be a manager at trentahost,

After everything, i told him i am no longer interested in whatever service they were offering. all the while i got no apology from nobody at trentahost for being ignored and treated poorly. son in the 30th of April i kissed the one year vps plan i had with trentahost goodbye which i only got to use for 2months and then they wiped out the database of my site.

After all the drama, you wouldnt believe the mail i got from these crooks called trentahost on the 21st of may 2018:

"This is a billing reminder that your invoice no. 51533 which was generated on Monday, May 14th, 2018 is due on Monday, May 28th, 2018.

Your payment method is: Creditcard/MasterCard/Visa

Invoice: 51533
Balance Due: $24.00 USD
Due Date: Monday, May 28th, 2018"

These crooks are still expecting me to repay for a service that i already cancelled and no longer using.

if you love yourself and your money, stay away from trentahost, do not do business with them. they are terrible, dishonest, lack empathy, lack customer service skills. they unreliable. Dont waste your money.

for example, as a customer if you send them a mail, you wont get an instant response for hours till you contact them via their live chat. A word is enough for the wise, i wasted $24 on trentahost, please do not do the same.

*************************************************************************************
Review Update:
So trentahost is here calling me a liar over my review of their terrible service. i am going to show proofs that debunks all their statement.
first of all when i posted my review on trustpilot, trentahost reported my review for the sole purpose of having taken down by trustpilot, secondly i posted the review on lowendtalk and guess what guys trentahost reported my review and had my post deleted and made sure i was kicked out of the site.

trentahost is here telling the world that i bought an open vz plan and refused to upgrade to a fully managed plan where they could offer me support. guys this terrible company called trentahost just told a big lie right here and i will show you the proof.
this was the mail i got from the sales department of trentahost

"You can check-out the plans here... http.......

I would recommend this plan.. OVZ-1024 it comes to $50/Year the same thing you'd be spending on shared hosting but you'll get your own resources... Also, it's not included usually, but we will setup everything for you and migrate your webhosting over FREE of charge.. as we'd rather have you stay as a customer with us.

We don't want to loose your business, but we don't want to effect our customers on our shared hosting either.. you'll also notice your website much quicker on the VPS."

why lie that i refused to upgarde to a kvm plan? what kind of messed up company are you? why are you hiding under the fact that it was an unmanaged plan and then blaming me for something that was no fault of mine?
why report all my reviews if you were genuine?
You liars are claiming i paid pennies yet wanting to fly first class when your sales team offered me an ovz plan. why lie on the internet? why?

You said i am spamming your social networks with lies are kidding me? i mentioned you regarding how terrible your service is, is that what you call spam. what kind of deceitful company is trentahost?

this is also another lie you told claiming i spammed you live chat, your company deliberately ignored me for 24 hours and i kept on begging in your live chat only for you all to ignore any request i made. you all are liars and would go through any lengths to suppress the truth. guess what, you just encouraged me to share this your unprofessional response on many webhosting review sites and i will keep recording every instance you try to take down my review.

"Failed to give a refund for something…"

Failed to give a refund for something that was their fault, BE WARNED! DO NOT GO HERE!

"Great service with high quality…"

Great service with high quality products and amazing customer service, one of the best DDOS protected hosting provider around