"Leaks!"

Leaks!! Beware!! Bought in March 2020. Unable to continue use as bath continuously leaking underneath through different tubes. 1. Pneumatic tube came loose in August 2020 2. The line drain came off flooding through ceiling 3. Other pipes leaking now. Money down the drain!!!

"Purchased a bath from the Whirlpool…"

Purchased a bath from the Whirlpool Bath Shop in March 2021. Delivery stated to be due in 10-21 days.

On 15 April 2021 I received a call stating that it would be delivered on 19 April 2021 however, the next day, I received a call stating that it would not be delivered on the Monday after all as the bath originally meant to be sent to us had been damaged in transit. Therefore, I was informed that a replacement would be sent the day after. On 19 April I received a text stating it would be delivered the next day and, on 20 April, it was delivered to our property.

Once delivered we checked it with the delivery driver present and could find no obvious faults with the bath. The plumber we contracted to fit the bath also checked it and he too could find no obvious faults. Therefore, on 17 May 2021, the plumber fitted the bath and the work was all completed (electrics for the pump etc) by 19 May 2021. The delay in fitting the bath was down to the plumber not being available for a few weeks because the bath had been delivered later than the 10-21 days stated on your website.

Since 19 May 2021 we had been using the bath (approx. once per week) and the product had been working satisfactorily which made finding the crack disappointing.

On 9 August 2021 my partner explained to ‘Dan’ that a hairline crack (approx. 3cm) has appeared beneath one of the jets on the side wall of the bath (which is located at ground floor level of our bungalow). Dan asked her to provide a photo therefore I sent one on the 10 August 2021. As a result of the fault a leak occurred and we had to lift up the lino from the bathroom.

Since we contacted the Whirpool Bath Shop on 9 August 2021 there has been a lot of back and forth via phone calls and e-mails with me chasing for the bath to be fixed. A part of the fix did occur on 27 October 2021 and I was awaited an engineer from the Whirlpool Bath Shop to come to finish the repair. When I chased them up again a few weeks ago I received an e-mail asking me to ‘Please contact Begbies Traynor on 02380 335888.’ I did so and was informed by Liam there that Whirlpool Bath Shop is going through a liquidation process.

The delay in the repair now becomes a bit clearer as I'm sure they were aware that they were in trouble. I have submitted a Section 75 claim via my Credit Card company and hope that'll bear fruit. In the meantime I've had to pay someone myself to repair the bath.

I see that the business T/A Watermark Spas Ltd is still not marked as struck off on Companies House and that the director also has other similar businesses. This is very poor from them on so many levels.

"Check past accounts companies house"

If you check out the accounts for this company published companies house they have been insolvent for several years so if your owed or lost money might be worth a punt with one of the no win no fee debt recovery companies as to the legal position for trading whilst insolvent

"Purchased a whirlpool bath on 29 Oct"

Purchased a whirlpool bath on 29 Oct. Found out today that The Whirlpool Bath Shop have gone into liquidation. You will need to contact Begbies Traynor. I spoke to Liam Callagher on 02380 712762. If you paid by credit card you will be covered by them, but if you paid by debit card, then you will need to contact your own bank who will try and recover the money for you. I now have a claims reference with the Visa Dispute team but Im not holding my breath.
How can someone sit behind a phone and take your order and your money, knowing full well they are about to go into liquidation. Who has got my money !!!. By the way when I phoned the administrators they told me there is nothing they can do to help...some use they are

"Advised insolvency proceedings started 02.11.21"

Ordered & paid £1500+ on 1st Nov' company started insolvency proceedings on the 2nd Nov'! Insolvency agent Begbies Traynor advised no chance of a refund/items to us. This was disgraceful business practice! The number on a prior review is correct for insolvency agent. The person who signed a previous review here as - Watermark spas LTD is the owner/director. The same business address has 2 more spa businesses - Exclusive whirlpools ltd and Watermark spas ltd - active and run by same person. I advise check Companies house - All! I advise contacting bank asap as they may be able to put in a credit claim and refund you, albeit you may have to repay it to bank if their unsuccessful in their pursuit of monies. I know addresses, names, family, several addresses etc but alas it is not allowed on here. Companies house info' is viewable to the general public and free, just search company names or name. This particular insolvent company does not seem to show, but other related info' does. I hope the owners are ashamed, investigated in depth and held accountable. Good luck disgruntled customers, I hope this helps you.

"liquidation ?"

Has this company gone into liquidation or administration?
Website is down; emails forwarded to insolvency administrator. My new bath has quality issues for which I was promised an engineers visit, and an extended warranty. Seems neither is going to happen!

"Fabulous company"

Fabulous company, great customer service. Our 24 jet Caron l shaped shower bath is fabulous. Chromertherapy lights are very relaxing. Highly recommend this company.

"be warned looks like bust"

be warned looks like bust
website down. emails now being dealt with by what looks to be an insolvency company. phoned and eventually got through to answering service firm who stated they were no longer working for them due to none payment. my bath was delayed 3 times now had to open case with paypal

"Poor service and communication!"

My bath was due this week.
Called this morning to be told I’d be contacted back the same day to let me know when it was coming. Heard nothing, so called back the same evening to be told she was working from home and doesn’t have a direct number for her manager and doesn’t know anything basically! If my bath was going to be delayed that’s not a problem but I should have been informed. I’ve heard nothing since placing my order and signing the documents over 3 weeks ago. So will try again tomorrow to see if anyone has any idea where my bath is 🤷‍♀️

Update:
Called back this morning, same lady on the phone. She couldn’t tell me anything other than to email again or call back and I might be diverted as she couldn’t pass any messages over because they haven’t paid there bill with the company so doesn’t look like anything is coming. Called my bank to get money back.
Worst service I’ve ever had!

"Awful service, terrible bath"

Ordered on 11 May and website states 7 - 21 days delivery. Arrived on 22 June. Had to ring 4 times and email as had no delivery update or information at all once I had signed the order documents. Bathroom was planned for 21 June and I kept asking if there would be any delay so I could change the plumber's start date. Was told no it will arrive w/c 14th. Called the Thursday of that week (17th) as still heard nothing only to be told it didn't pass and would be the following week!! Website also states they call to arrange suitable delivery; not one call. Had a text on the evening before delivery saying it was coming the next day; no option for times or anything. Website states that the baths are packed to avoid damage. This arrived wrapped in 1 layer of plastic. The bath leaked when set up so called and was told my plumber could try to seal it, which he did thankfully as I dread to think how long it would have taken them to come out.

Once the bath was finally done I used it for the first time and I can only say that the jets are useless. No power at all in them. I've had whirlpool baths for 15 years and this is the most useless one ever. The foot and back jets have nothing at all; I can't even feel them.The side jets are the only ones worth anything and they only have the power of my old bath when that was on the lowest setting. Pump is not powerful enough. I have wasted over £1200 and would never touch this company again. How they get 5 star reviews is beyond me but obvioulsy they must screen out these bad reviews first.

All in all, their website could very well be classed as false advertising as nothing that is stated on there actually happens and the products fall well below the quality they are advertised as being.

Edited after the reply...I do know how the jets work having owned spa baths for years and this is useless whether you think they look correct in your test video or not. Also, if the bath hadn't been in stock, why not tell me this on one of the times I chased it up? Bit late letting me know a month plus after the event and only when I posted a public review.