"We have had instances of not receiving…"

We have had instances of not receiving priority phone calls from patients and/or commercial clients.

"I really like how when I send emails"

I really like how when I send emails, one person and sometimes two, email me right back with in 10 minutes to let me know that they received my request and have added or deleted an employee. They deliver excellent customer service!

"What a great team at Answering Service Care"

I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.

"15 years with Answering Service and we are not moving !!"

We love Answering Service Care We have been using them for over 15 years and never had an issue. If we have any questions, they answer us as quickly as possible. They are open to suggestions and will do whatever they can to help us. In this world of quick changing employees, it is once to know we have someone we can count on

"only complaint at this time is…"

only complaint at this time is customers telling us they stay on hold for too long.

"It is a reacquiring problem that our…"

It is a reacquiring problem that our calls take an unacceptable time to answer. We have called on several occasions to verify and the complaint hold true. I have asked for a manager to call to rectify and I get no follow up.

"Consistent friendly Professional"

We had been with Answering Care Service for 8-10 years. The service has always been consistent.
The fees are fair. Our messages are received timely and when you call for help you get a friendly professional capable of answering our questions the first time.
They have become a valuable extension to our offices in California and Colorado.
We look forward to continued relationship with Answering Care Service.

"Incomplete messages"

These are all different issues that we have experienced:
Some messages are sent with incomplete information.

Our Customer's account number is not captured. The company name is misspelled making it harder to look them up if the Customer number is not provided.

The full message is not provided and when we listen to the recording there is critical information mentioned that would have been helpful at the time the message was received.

There isnt a mention of you being our answering service so our Customer thinks they are speaking with us.

These issues are not occurring back to back but often enough to mention for quality assurance. If specific examples are needed, they can be found in our history. I will mention that when i have the time to report a specific example, I receive a response pretty quickly. The problem is I dont have the time to report each one.

"Customer Compliants"

I am getting a lot of complaints from my customers, and this is not the first time, I have been considering getting another service. Your company is not paying attention, please advise

"I'm very satisfied with them"

I'm very satisfied with them. Easy to use, and it helps my workflow a lot. I would definitely recommend it to other companies as well.